Epwin Group is seeking a Non-Conformance Administrator to log customer concerns on the NC system and work with Operations to drive continuous improvement in the customer experience.
Reporting to the Head of CI & Compliance, you will liaise with cross-functional teams to address complaints, process returns, and prepare credit paperwork for approval, while supporting data analysis and follow-up with customers.
Non-Conformance & Customer Experience Specialist employer: Epwin Group PLC
Epwin Group Plc is an excellent employer in Scotland, offering a dynamic work environment where you can thrive as a Branch Assistant. With a strong focus on employee development, comprehensive training, and a generous benefits package, we foster a culture of teamwork and support that empowers our staff to achieve their career goals while contributing to our success.
