At a Glance
- Tasks: Manage customer complaints and drive continuous improvement initiatives.
- Company: Join a dynamic team focused on enhancing customer experience.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Be part of a collaborative team dedicated to excellence and innovation.
- Why this job: Make a real difference by resolving customer issues and improving service quality.
- Qualifications: Strong communication skills and experience in customer-facing roles.
The predicted salary is between 22050 - 26950 £ per year.
Reporting directly to the Head of CI & Compliance, the Non-Conformance Administrator will be responsible for acknowledging Customer concerns and logging these on the current NC system. Working with the wider Operational Teams to introduce Continuous Improvement Activities to help reduce the Total Non-Conformances received and improve the Customer Experience.
Key Accountabilities:
- Identifying Customer Complaint Trends and reoccurring issues
- Being the first line of Contact for Customer Complaints – ensuring quick and professional responses
- Processing Returns Paperwork and preparing Credit Request Paperwork for authorisation sign off
- Working closely with the Head of CI & Compliance as well as the wider scope of team-members and stakeholders
- Assisting in the Quality Meeting to support solutions to resolve outstanding Quality Concerns
- Contacting Customers to work together to resolve concerns quickly
- Assisting non-conformance data analysis to support improvements in the Customer experience
- Completing Follow up calls with Customers on receipt of replacement items to ensure no further issues are experienced
Key Experiences and Skills Required:
- Excellence Telephone manner
- Organised approach to work
- Ability to work on own initiative
- Experience working in a customer facing role
Desirable Skills, Qualifications and Experience Required:
- Good Level in Excel
- Strong Communication skills
Personal Attributes:
- Action orientated – Able to deal with problems in appropriate time frames
- Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
- Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
- High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
- Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
- People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders
Non-Conformance Administrator employer: Epwin Group PLC
Epwin Group Plc is an excellent employer in Scotland, offering a dynamic work environment where you can thrive as a Branch Assistant. With a strong focus on employee development, comprehensive training, and a generous benefits package, we foster a culture of teamwork and support that empowers our staff to achieve their career goals while contributing to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Non-Conformance Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Epwin Group PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Epwin Group PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Non-Conformance Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Epwin Group PLC:Your cover letter is your chance to shine! Tell us why you want to work at Epwin Group PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Epwin Group PLC!
How to prepare for a job interview at Epwin Group PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
