At a Glance
- Tasks: Drive and assist in delivering exceptional customer service at our busy trade counter.
- Company: Join Epwin Group, a leading manufacturer of building products with a vibrant culture.
- Benefits: Enjoy 24 days annual leave, company pension, and discounts at top retailers.
- Other info: Receive comprehensive training and support for your career development.
- Why this job: Be part of a dynamic team where your ideas matter and career growth is supported.
- Qualifications: Full driving license required; previous driving experience preferred but not essential.
The predicted salary is between 18900 - 23100 £ per year.
This role is predominantly driving, therefore a full driving license is required
HOURS
Monday-Friday: 07:30-16:30
Who are we?
Our 4 trade counter branches are located primarily in the North East, all supplying plastic building products to the trade.
As part of the Epwin Group Plc, an industry-known figure, Nu Stock is proud to be part of a much larger family of successful businesses.
Our branches are a busy and thriving environment where we put our customers at the core of everything we do.
We’re looking for a new member of the team who can deliver exceptional customer service with a spring in their step and a smile on their face.
We always ensure that each new member of our team receives a thorough induction, ensuring you get to know all areas of our business, the job role, and our wide range of products.
With a blend of both hands-on and digital e-learning modules, we’re committed to supporting your career development.
We also fully support those who wish to obtain formal qualifications through the Apprenticeship Scheme, with on the job learning available.
Our trade counters
Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that.
We are a growing, dynamic business and we’re looking for team players to grow with us.
If you’ve got a can-do, will-do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.
The role of a Branch Assistant
- Works together with the team to provide excellent customer service.
- Help maintain high standards within the trade counter area and warehouse.
- Has a can-do/will-do attitude and able to work within a small team.
- Assist with health and safety compliance.
- Is competent with multi-drop deliveries.
- Work with the Branch Manager and the rest of the team to achieve branch performance targets.
- Provide cover in the branch when required.
Our ideal Branch Assistant
- Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
- Be versatile and prepared to assist in all aspects of running the branch.
Must have a full valid driving license.
A forklift truck license would be preferable but if not, training will be provided.
- Previous experience in a driving role would be advantageous.
- Good organisational skills and be IT literate.
- Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience.
- Full training will be provided
- Previous driving experience
- What you’ll get
- 24 days annual leave, plus statutory bank holidays.
- Company pension.
- The chance to join a vibrant, progressive company that looks after their people.
- The opportunity to voice your ideas and help shape the future of the business.
- Real career prospects for the right people within any of the many businesses within the Epwin Group Plc.
- Enrolment within “TELUS” which entitles the employee to discounts at many high-street and online retailers as well as a wider range of additional benefits.
- Monthly awards where our people are recognised for outstanding contributions.
- On the job and on-line training. We invest in our people.
- EPW2
- The Company
Epwin Group is one of the leading manufacturers and suppliers of low maintenance building products with some of the best-known manufacturing and service names in the sector.
We are one of the UK’s largest manufacturers and suppliers of windows, doors and fascia systems with some of the best-known manufacturing and service names in the sector.
The principal activities of the Group are the extrusion of PVC-U and roofline products as well as the manufacture of windows, doors, conservatories and sealed units.
Group businesses also produce high quality cladding, guttering, decking and prefabricated GRP building components.
At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.
We take pride in our people
At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.
We’re interested in our future, constantly investing and innovating in new products, processes and our employee’s and we like to give back to our employee’s as much as they give us.
The Benefits
Telus Health (Lifeworks) is a confidential employee support platform to help employees and their family’s deal with life challenges.
Holidays
Your holiday entitlement will be detailed in your contract of employment.
Cycle to Work
Obtain a bike and/or cycling accessories to use for cycling to work whilst making income tax and National Insurance savings.
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Branch Assistant in Glasgow employer: Epwin Group PLC
Epwin Group Plc is an excellent employer in Scotland, offering a dynamic work environment where you can thrive as a Branch Assistant. With a strong focus on employee development, comprehensive training, and a generous benefits package, we foster a culture of teamwork and support that empowers our staff to achieve their career goals while contributing to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Epwin Group PLC, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Epwin Group PLC!
We think you need these skills to ace Branch Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Epwin Group PLC, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Epwin Group PLC and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Epwin Group PLC that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Epwin Group PLC
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
