Accountable to: Customer Service Manager
Hours of Work: Monday-Friday: 08:30-17:00
Role: The role of Customer Service Advisor is to coordinate all tasks relating to Customer Service
Mandatory Responsibilities
- Adherence to all organisational policies
- Ensuring all tasks are completed to agreed deadlines
- Work efficiently and effectively
- Ensure effective communication with the customer
Role Responsibilities
- To coordinate all tasks relating to Customer Service for designated accounts
- To build and maintain effective relationships with all Epwin Customers
- To liaise with Customers, Business Development Managers, Technicians, all personnel and departments impacting on Customer Service.
- To liaise with Customers, the Sales Team,and all internal personnel relating to order related matters.
- To process all sales orders to expected deadlines including special orders.
- To manage all day to day administration tasks, to include filing/scanning of records for designated accounts
- To manage all day to day administration tasks relating to the archiving of sales orders for BSI an auditing purposes
- To process all service related disputes accurately
- To deal with all customer requests and queries to the agreed timescales
- To participate in sales campaigns as and when required to promote products and increase sales.
- To assume responsibility for various tasks as required
- Work as a team to ensure all service related matters are completed within agreed timescales
- To ensure customers are made aware of any shortages or issues that will affect service
- To work as part of a team and contribute to positive change including system and procedure changes.
Performance Measures
- Net Promoter Survey
Personal Attributes
- Excellent telephone manners
- Organised approach to work
- Ability to work on own initiative
- Positive approach to the working environment
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Customer Service Advisor employer: Epwin Group PLC
Epwin Group Plc is an excellent employer in Scotland, offering a dynamic work environment where you can thrive as a Branch Assistant. With a strong focus on employee development, comprehensive training, and a generous benefits package, we foster a culture of teamwork and support that empowers our staff to achieve their career goals while contributing to our success.
