Clinical Flow Coordinator

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Main area Clinical Support Grade Band 5 Contract Fixed term: 5 months (Initially ends 31st March 2027, potential to extend.) Hours

• Full time
• Part time

37.5 hours per week Job ref 364-B-514

Site St Margaret's hospital Town Epping Salary £32,073 - £39,043 Per Annum (Pro rata for part time) Salary period Yearly Closing 16/10/2026 23:59

Please be aware that, due to current allocation constraints, Certificates of Sponsorship (CoS) are being prioritised for registered roles at this time.

Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk.

We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.

You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive.

The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.

We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years.

We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.

We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.

Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.

Job overview

Are you passionate about improving patient flow, supporting hospital admission avoidance, and ensuring people receive the right care in the right place at the right time?

We are seeking an enthusiastic and highly organised Clinical Flow Coordinator to join our Care Coordination Centre (CCC) based at St Margaret's Hospital, Epping. This is an exciting opportunity to play a pivotal role in supporting system-wide patient flow across West Essex, working closely with multidisciplinary teams, community services, acute providers, local authorities and wider health and care partners. The role focuses on coordinating safe transfers of care, supporting discharge processes, monitoring patient pathways and helping to manage operational pressures across the health and care system.

This is a fixed-term contract until 31 March 2027 with the potential for extension, working 37.5 hours per week, Monday to Friday.

There are 2 positions available, 1 full time and 1 part time (22.5 hours).

We are looking for an individual who thrives in a fast-paced environment, has excellent communication and organisational skills, and can work collaboratively with a wide range of professionals. You'll be joining a supportive and innovative team that is committed to delivering outstanding care and improving outcomes for patients across the system.

Main duties of the job

As a Clinical Flow Coordinator, you will play a key role in supporting the effective operation of the Care Coordination Centre (CCC) and Transfer of Care Hub, helping to improve patient flow across the West Essex health and care system. Working closely with clinicians, operational managers and partner organisations, you will support admission avoidance, discharge planning and the safe transfer of care for patients.

You will maintain patient flow trackers and operational systems, ensuring accurate and timely data to provide oversight of demand, capacity and patient outcomes. The role involves coordinating multidisciplinary activities, monitoring patient progression through care pathways, escalating delays or risks, and ensuring agreed actions are completed.

You will also support referral screening, bed management processes, service improvement initiatives and the production of reports and information to support operational decision making. Working collaboratively with colleagues across community, acute, social care and voluntary sector services, you will help ensure patients receive the right care, in the right place, at the right time.

This is an exciting opportunity for an organised and motivated individual who enjoys working in a fast-paced environment and is passionate about improving patient outcomes and system flow.

Working for our organisation

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Job share: Applications for job shares are welcomed.

Detailed job description and main responsibilities

The Clinical Flow Coordinator plays an integral role within the Care Coordination Centre (CCC), supporting the safe and effective movement of patients through health and care services across West Essex. The post holder will work alongside clinicians, operational managers and system partners to coordinate patient flow, support admission avoidance initiatives, facilitate timely discharge, and ensure patients receive the right care at the right time.

The role is responsible for maintaining oversight of patient activity, demand, capacity and outcomes through the accurate management of patient flow trackers and operational systems. The successful candidate will support referral screening, bed management processes, multidisciplinary team meetings and transfer of care activities across community, acute and social care services.

Working within a fast‑paced operational environment, the post holder will:

• Coordinate patient flow activity and support safe transfers of care across the health and care system.
• Maintain accurate patient tracking systems, ensuring data quality and timely updates.
• Monitor operational pressures, capacity constraints and risks, escalating concerns appropriately.
• Support admission avoidance initiatives and discharge planning processes.
• Produce reports, data analysis, briefing papers and presentations to inform operational decision‑making.
• Organise and support multidisciplinary team meetings, maintaining oversight of actions and outcomes.
• Work collaboratively with internal and external stakeholders, including community teams, hospital services, local authorities, the Integrated Care Board and voluntary sector partners.
• Contribute to service improvement initiatives, helping to identify opportunities to enhance patient flow, system performance and patient outcomes.
• Support clinicians and managers with referral management, pathway coordination and operational assurance activities.
• Promote a culture of compassionate, inclusive and collaborative working, aligned with Trust values.

This role offers an excellent opportunity for someone with strong organisational, analytical and communication skills who enjoys working collaboratively across organisational boundaries to improve patient care and operational excellence.

Person specification

Knowledge and Experience

• Experience of working in a support role to a multidisciplinary team
• Ability to produce briefing packs and materials, draft reports, data, letters and presentations
• Experience of working in a similar role in a health or care context.

Education/Qualifications

• Educated to a degree level in relevant discipline or equivalent level of demonstrable experience of working at a similar level

Communication Skills

• Excellent interpersonal and oral/ written communication skills with the ability to communicate complex/sensitive information.
• Ability to deliver against agreed objectives achieving quality outcomes.
• Excellent interpersonal skills with the ability to work with colleagues at all levels.
• Minute taking skills.

Personal and People Development

• Ability to manage workload effectively in light of competing priorities and tight deadlines.

Additional Requirements

• Demonstrable ability to meet Trust values.
• Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.
• Values diversity and difference, operates with integrity and openness.
• Determination, perseverance and resilience

Please be aware that, due to current allocation constraints, Certificates of Sponsorship (CoS) are being prioritised for registered roles at this time.

Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We also hold the Disability two tick symbol and have made the pledge to commit to employing more people with learning disabilities, we encourage people with a disability to apply.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.

Important Notice: Recently the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 (the Regulations) which amended on 22 July 2021 and come into force on 11 November 2021 that anyone directly employed to work in a Care Home or who are required as part of their role to be deployed to a CQC registered care home are required to have had both their COVID vaccinations, unless they are exempt. This is therefore a requirement of this role and will form part of our pre‑employment checks.

Please note – staff who are formally at risk within the organisation will be given priority in securing alternative employment. Should it come to light that a post being advertised by the Trust is considered ‘suitable alternative employment’ to an individual who is at risk, the recruiting manager will be advised and the post will be withdrawn from NHS Jobs.

Use of Artificial Intelligence (AI)

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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