Senior Solutions Engineer

Shape the Future of Work with Eptura. At Eptura, we are a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we are redefining workplace innovation and driving success for organizations worldwide.

Eptura is hiring a Senior Solutions Engineer. You will serve as a trusted technical and strategic advisor to enterprise prospects throughout the sales cycle, engaging deeply with customers to understand their business objectives and crafting tailored demonstrations of Eptura’s platform into clear, measurable business outcomes. This role is far more than a demo role. Live demonstrations are one output of a broader set of responsibilities that includes discovery, technical validation, RFP responses, proof‑of‑concept management, and stakeholder engagement. You will collaborate internally with Sales, Product, and Engineering to shape deal strategy and ensure our offerings align with customer objectives. This position is based in London with a hybrid work schedule (3 days in the office, 2 days remote) and will involve travel (up to ~25%) for customer meetings, workshops, or events. Strong skills in virtual presentations, digital collaboration, and asynchronous communication are important for hybrid effectiveness.

Responsibilities:

• Lead enterprise discovery by running in‑depth conversations that uncover true business problems, clarify goals and challenges, and build a clear understanding of the prospect’s technology landscape and decision‑making structure.
• Prepare and deliver compelling, outcome‑focused demonstrations of Eptura’s platform, using storytelling to connect technical capabilities to the prospect’s specific business goals and KPIs, ensuring stakeholders clearly see measurable value.
• Engage with diverse stakeholders across the prospect's organisation, from end‑users to C‑level executives.
• Serve as the prospect’s trusted technical advisor throughout the sales cycle, confidently addressing objections across architecture, integration, security, and compliance while providing strategic guidance grounded in industry best practices and workplace technology trends.
• Design fit‑for‑purpose solutions in collaboration with prospects, translating requirements into proposed configurations or architectures and, where possible, quantifying the business impact through ROI and efficiency metrics.
• Collaborate with Sales to influence decision criteria, shape deal strategy, and solve deal‑level challenges.
• Lead proof‑of‑value engagements for high‑potential opportunities, configuring trial environments, guiding hands‑on evaluations, and measuring outcomes against agreed success criteria.
• Leverage AI and modern presales tools to streamline account research, draft first‑pass RFP responses, and automate post‑call summaries, while using interactive demo platforms and sandbox environments to enable buyer‑led evaluation.
• Contribute cross‑functionally by relaying complex customer requirements and integration needs to Product and Engineering, advocating for prospect priorities in roadmap discussions, and partnering with Customer Success to ensure a smooth post‑sale handoff.
• Participate in deal review meetings, clearly articulating recommendations and technical insights.
• Serve as a thought leader across industries, sharing expertise on workplace transformation, asset management, and relevant technology trends.

About You:

• Experience in a SaaS pre‑sales or solution engineering environment, preferably supporting enterprise‑level deals.
• Technical acumen in enterprise software, with a strong understanding of solution architecture, integrations (APIs, webhooks, SSO/SAML), and security and compliance concepts, and the ability to guide the technical evaluation across procurement, IT, and security stakeholders.
• Conversational discovery skills, with a demonstrated ability to ask insightful questions, interpret underlying customer needs, and probe beyond surface requirements to identify true business drivers.
• Storytelling and outcome‑selling capability, with the ability to craft compelling narratives that connect product capabilities to concrete business outcomes using relevant use cases and success scenarios.
• AI‑capable workflow, able to leverage generative AI and modern tools to enhance presales productivity—supporting tasks such as account research, brainstorming demo approaches, drafting initial technical responses, and accelerating materials like security questionnaires.
• Can‑do ownership mindset, with a proactive, self‑starting approach to owning problems end‑to‑end, quickly acquiring new knowledge, and operating confidently amid ambiguity.
• Communication and presentation skills, with the ability to clearly explain complex concepts to diverse audiences, from technical end users to executive sponsors, and with strong written communication for RFP responses and internal documentation.
• Organisational discipline, with the ability to manage multiple concurrent deals and stakeholders, maintain strong attention to detail, and consistently follow through using CRM and project‑tracking tools.
• Bachelor’s degree in a relevant field (Computer Science, Engineering, Information Systems, or similar), or equivalent practical experience.
• Willingness to travel up to ~25% for client meetings, workshops, and team events (UK and European travel as required).
• Proficiency in European languages beyond English; French or German is a plus.

Benefits:

• 25 Days Holiday
• Contributory Pension
• Life Insurance (DIS)
• Eye care vouchers
• Flexible working

Eptura is an Equal Opportunity Employer. We promote a flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.