At a Glance
- Tasks: Support customers by processing parts enquiries and managing orders in a dynamic team.
- Company: Join Epta, a leader in commercial refrigeration solutions with a focus on innovation.
- Benefits: Enjoy hybrid working, training opportunities, and perks like gym memberships and discounts.
- Other info: Excellent career growth opportunities in a fast-paced, collaborative workplace.
- Why this job: Gain valuable experience in customer service and supply chain within a supportive environment.
- Qualifications: Strong communication skills and a customer-focused mindset; training provided for specific software.
The predicted salary is between 31500 - 38500 £ per year.
Epta UK is a leading provider of commercial refrigeration solutions, dedicated to delivering innovative, high-quality, and sustainable products to our customers. We take pride in our commitment to excellence, customer satisfaction, and continuous improvement.
We are currently seeking a motivated individual to join our team in an exciting temporary position based at our Bradford office. This role offers a hybrid working arrangement, with 3 days in the office and 2 days working from home (once training is complete), alongside a 37.5-hour working week. This is an excellent opportunity to gain valuable experience within a dynamic and supportive business environment.
We are seeking a motivated, customer-focused, and detail-oriented Parts Support Specialist to join our After Sales team. This role is essential in ensuring the efficient processing of parts enquiries, quotations, orders, and customer support requests, helping to deliver an excellent service experience to our customers and service teams.
You will be responsible for managing customer enquiries, identifying and supplying spare parts, maintaining accurate order information, and liaising with suppliers and internal departments to ensure timely resolution of issues. Building strong relationships with customers will be a key part of the role.
This position offers an excellent opportunity to develop your career within After Sales and customer support. You will work in a supportive and collaborative environment, gaining valuable experience in spare parts operations, customer service, and supply chain processes within a leading commercial refrigeration business.
Responsibilities
- Identifying parts, preparing quotes and orders in line with customer enquiries and agreed internal parts processes
- Create invoices and deal with invoice queries
- The knowledge and flexibility to cover for other team member’s duties as and when required
- All general duties as outlined by your Department Manager
Your Journey (qualifications & skills)
An excellent communicator with a customer-focused mindset, strong problem-solving abilities, and the confidence to work collaboratively across teams. You can manage multiple priorities, build positive working relationships, and remain detail-oriented in a fast-paced environment. Additionally, you should bring:
- Experience of working with SAP systems or business management software for order, invoice, and customer account management is desirable. (Training will be given)
- Experience in customer service, parts administration, order processing, or a similar support role within an operational or technical environment. (Training will be given)
- Experience in Excel, Outlook, and Word, with the ability to accurately manage customer orders and data.
Why work for Epta
At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way. Join Epta in this role, where you’ll experience a great blend of technologies and a modern workplace culture.
Epta offers the opportunity for training development - what will be your next skill? Epta offers a range of benefits from discounted shopping, cycle to work scheme, gym membership and more.
We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favourite café. Our global network includes manufacturing facilities, sales entities and service organizations — all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support.
With over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work.
Step into something fresh—apply to be part of Epta’s dynamic team!
Temporary Aftersales Parts Support in Bradford employer: EPTA
Epta is an exceptional employer that prioritises the growth and well-being of its employees, offering a flexible home-based role as a Project Manager with the autonomy to manage your own schedule. With a strong emphasis on collaboration, continuous development, and a supportive work culture, Epta provides numerous benefits including a company car, generous holiday allowance, and opportunities for training and career advancement, all while being part of a dynamic international team dedicated to innovative refrigeration solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Aftersales Parts Support in Bradford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like EPTA.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like EPTA. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Aftersales Parts Support in Bradford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to EPTA.
How to prepare for a job interview at EPTA
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in EPTA's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services EPTA offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
