At a Glance
- Tasks: Provide IT support and maintain systems for staff at Epson Telford.
- Company: Join Epson, a leader in technology and sustainability.
- Benefits: Enjoy a collaborative environment with opportunities for growth and development.
- Other info: Opportunity to mentor an IT Apprentice and work on exciting projects.
- Why this job: Be part of a team that values customer focus and continuous improvement.
- Qualifications: GCSEs in Maths and English; IT NVQ level 2 preferred.
The predicted salary is between 24000 - 36000 £ per year.
Job title: I.T. Technician
Department: Information Technology
Reports to: I.T. Senior Engineer
Job location: Telford, Shropshire
Position Summary
I.T. Technician works in all areas of I.T. to support business and staff.
Main Job Functions
- To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
- To use, maintain and support the ongoing development of the IT Heat Helpdesk
- To provide operational I.T. Support within the I.T. department
- To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems
- To ensure responsible waste management through waste segregation
- To stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability
Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
Responsibilities
- IT Technician provides first line support to the ETL business
- Logs all incidents and service requests on the "Heat" helpdesk
- Works on IT Projects
- Escalates tasks to third line and to Amsterdam support team
- Supports the IT Senior Engineer
- Performs a number of general I.T. housekeeping tasks
- Documentation
- 5S activities
All Epson I.T. Staff are expected to demonstrate a number of key competencies.
- Customer focus – acts with the customer in mind
- Integrity, honesty – treats people with dignity and respect
- Team working with a "Can Do" approach
- Continuous improvement
Skills Required
- Broad range of Windows skills – Windows 7, Windows 10
- Some server skills
- Some network skills
- Troubleshooting skills
- Good personal and communication skills
- Team working
Qualifications
Essential
- GCSE in Maths and English or equivalent
- IT NVQ level 2 or equivalent
Experience required
- 1 Year's experience in IT
- General I.T. experience
- Helpdesk use and call logging
Desirable
- Use of Heat helpdesk
IT Technician in Telford employer: Epson UK & I
Epson Telford Limited is an exceptional employer, offering a dynamic work environment in Telford, Shropshire, where IT Technicians can thrive. With a strong commitment to sustainability and employee development, the company fosters a culture of teamwork and continuous improvement, providing ample opportunities for growth and skill enhancement. Employees benefit from a supportive atmosphere that values integrity and customer focus, making it a rewarding place to build a meaningful career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Telford
✨Tip Number 1
Familiarise yourself with the Heat helpdesk system, as it's a key part of the role. If you can demonstrate your understanding of how to log incidents and service requests effectively, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows 7 and 10. Being able to quickly diagnose and resolve common issues will make you stand out as a candidate who can provide immediate value to the team.
✨Tip Number 3
Highlight any experience you have with server and network skills during your discussions. Even if it's basic knowledge, showing a willingness to learn and grow in these areas can be a big plus for us.
✨Tip Number 4
Emphasise your customer focus and teamwork abilities in your conversations. We value candidates who can work well with others and keep the customer in mind, so share examples of how you've done this in past roles.
We think you need these skills to ace IT Technician in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant IT skills, particularly in Windows and helpdesk support. Mention any experience with troubleshooting and customer service, as these are key for the IT Technician role.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the position and how your background aligns with Epson's commitment to sustainability and quality. Mention specific experiences that demonstrate your ability to provide excellent IT support.
Highlight Relevant Experience:When detailing your work experience, focus on roles where you provided IT support or worked in a helpdesk environment. Include any specific projects or achievements that showcase your problem-solving skills and teamwork.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT role.
How to prepare for a job interview at Epson UK & I
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows operating systems, server management, and networking during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer Focus
Since the role involves providing support to staff, it's crucial to show that you understand the importance of customer service. Share examples of how you've successfully assisted users in the past and how you prioritise their needs.
✨Emphasise Teamwork
The job requires a collaborative approach, so be ready to talk about your experiences working in teams. Highlight instances where you contributed to group projects or supported colleagues, showcasing your 'Can Do' attitude.
✨Understand the Company's Values
Familiarise yourself with Epson's environmental and quality policies. During the interview, express your commitment to sustainability and how you can contribute to responsible waste management and continuous improvement within the IT department.
