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- Tasks: Provide IT support, manage helpdesk incidents, and assist with IT projects.
- Company: Join Epson Telford Limited, a leader in technology and sustainability.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be part of a team that values customer focus and continuous improvement.
- Qualifications: GCSE in Maths and English; IT NVQ level 2 preferred.
- Other info: Opportunity to mentor IT apprentices and engage in sustainability initiatives.
The predicted salary is between 24000 - 36000 £ per year.
I.T. Technician works in all areas of I.T. to support business and staff.
Main job functions:
- To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business.
- To use, maintain and support the ongoing development of the IT Heat Helpdesk.
- To provide operational I.T. Support within the I.T department.
- To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
- To ensure responsible waste management through waste segregation.
- To stay informed about environmental impacts in your role, working to prevent, minimise, and report potential pollution incidents, contributing to our commitment to sustainability.
Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
Job location: Telford, Shropshire
Responsible for: Support/guidance of I.T. Apprentice as and when requested.
Duties/responsibilities:
- I.T. Technician provides first line support to the ETL business.
- Logs all incidents and service requests on the “Heat” helpdesk.
- Works on IT Projects.
- Escalates tasks to third line and to Amsterdam support team.
- Supports the IT Senior Engineer.
- Performs a number of general I.T. housekeeping tasks.
- Documentation 5S activities.
All Epson I.T. Staff are expected to demonstrate a number of key competencies:
- Customer focus - acts with the customer in mind.
- Integrity, honesty - treats people with dignity and respect.
- Team working with a “Can Do” approach.
- Continuous improvement.
Skills Required:
- Broad range of Windows skills (Windows 7, Windows 10).
- Some server skills.
- Some network skills.
- Troubleshooting skills.
- Good personal and communication skills.
- Team working.
Qualifications:
- Essential: GCSE in Maths and English or equivalent; IT NVQ level 2 or equivalent.
Experience required:
- Essential: 1 year’s experience in IT; general I.T. experience; helpdesk use and call logging.
- Desirable: Use of Heat helpdesk.
IT Technician employer: Epson UK & I
Contact Detail:
Epson UK & I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the Heat helpdesk system, as it's a key part of the role. If you have experience using similar systems, be ready to discuss how that knowledge can transfer to this position.
✨Tip Number 2
Brush up on your Windows troubleshooting skills, especially for Windows 7 and 10. Be prepared to share specific examples of issues you've resolved in the past during your interview.
✨Tip Number 3
Highlight your customer service skills, as the role requires a strong focus on supporting staff. Think of instances where you've gone above and beyond to assist someone with IT issues.
✨Tip Number 4
Show your commitment to continuous improvement and teamwork. Prepare to discuss how you've contributed to team projects or improved processes in previous roles.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills, particularly in Windows operating systems and helpdesk experience. Emphasise any troubleshooting abilities and your experience with customer support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Technician role at Epson Telford Limited. Mention specific experiences that demonstrate your ability to provide first-line support and your commitment to continuous improvement.
Highlight Relevant Experience: When detailing your work history, focus on your previous IT roles, especially any experience with helpdesk systems like Heat. Include examples of how you've successfully resolved issues or improved processes.
Showcase Soft Skills: Epson values customer focus and teamwork. Be sure to include examples of how you've worked effectively in teams and provided excellent customer service in your application.
How to prepare for a job interview at Epson UK & I
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows operating systems, troubleshooting, and any server or network skills you possess. Bring examples of past issues you've resolved to demonstrate your technical expertise.
✨Emphasise Customer Focus
Since the role requires a strong customer focus, think of specific instances where you've gone above and beyond to assist users. Highlight your ability to communicate effectively and treat people with respect.
✨Familiarise Yourself with the Heat Helpdesk
If you have experience using the Heat helpdesk, be ready to talk about it. If not, do some research on how it works and be prepared to discuss how you would approach logging incidents and service requests.
✨Demonstrate Teamwork and a 'Can Do' Attitude
Prepare to share examples of how you've worked collaboratively in a team setting. Emphasise your willingness to support colleagues and your proactive approach to problem-solving.
