At a Glance
- Tasks: Provide IT support and maintain systems for a dynamic business environment.
- Company: Join Epson Telford Limited, a leader in tech innovation.
- Benefits: Enjoy competitive pay, career growth, and a focus on sustainability.
- Other info: Be part of a collaborative team committed to integrity and customer focus.
- Why this job: Make a real difference by supporting staff and enhancing IT operations.
- Qualifications: Experience with Windows systems and strong communication skills.
The predicted salary is between 25000 - 35000 € per year.
I.T. Technician works in all areas of I.T. to support business and staff.
Main job functions:
- To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business.
- To use, maintain and support the ongoing development of the IT Heat Helpdesk.
- To provide operational I.T. Support within the I.T department.
- To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
- To ensure responsible waste management through waste segregation.
- To stay informed about environmental impacts in your role, working to prevent, minimise, and report potential pollution incidents, contributing to our commitment to sustainability.
Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
Duties/responsibilities:
- IT Technician provides first line support to the ETL business.
- Logs all incidents and service requests on the “Heat” helpdesk.
- Works on IT Projects.
- Escalates tasks to third line and to Amsterdam support team.
- Supports the IT Senior Engineer.
- Performs a number of general I.T. housekeeping tasks.
All Epson I.T. Staff are expected to demonstrate a number of key competencies:
- Customer focus – acts with the customer in mind.
- Integrity, honesty – treats people with dignity and respect.
- Team working with a “Can Do” approach.
Skills required:
- Broad range of Windows skills.
- Windows 7.
- Windows 10.
- Good personal and communication skills.
IT Technician employer: Epson Telford Limited
Epson Telford Limited is an exceptional employer that prioritises employee growth and development within a supportive and collaborative work culture. As an IT Technician, you will benefit from comprehensive training opportunities, a commitment to sustainability, and the chance to work in a dynamic environment that values integrity and teamwork. Located in Telford, you will be part of a forward-thinking company that not only invests in its staff but also actively contributes to environmental stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible look at what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen on being part of our community.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT skills and experience. We want to see how you can support our team, so focus on your Windows expertise and any previous helpdesk roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT and how you embody our values like customer focus and teamwork. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing a 'Can Do' attitude, so share those moments where you went above and beyond to help others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Epson Telford Limited
✨Know Your Tech Inside Out
Make sure you brush up on your Windows skills, especially Windows 7 and 10. Be ready to discuss how you've used these systems in past roles, and think of specific examples where you provided IT support or solved technical issues.
✨Show Off Your Customer Focus
Since the role emphasises customer focus, prepare to share instances where you went above and beyond for a user. Think about how you can demonstrate your integrity and respect for others in your answers.
✨Familiarise Yourself with the Helpdesk System
Get to know the basics of helpdesk systems like 'Heat'. If you have experience with similar platforms, be ready to explain how you logged incidents and managed service requests effectively.
✨Emphasise Teamwork and a 'Can Do' Attitude
Epson values teamwork, so come prepared with examples of how you've collaborated with colleagues in the past. Highlight your positive attitude and willingness to tackle challenges head-on.
