E-Marketing Systems Specialist in Watford

The E-Marketing Systems Specialist supports the operational effectiveness of key digital platforms used across the E-Marketing department. Acting as a liaison between marketing and IT, the role gathers and refines business requirements, supports marketing-side implementation of tools, and ensures the systems enable successful content delivery and campaign execution. The role focuses on tools such as the Channel Portal, content syndication platforms, product information management (PIM) systems and marketing automation. It also supports content lifecycle processes, trains users, and contributes to continuous improvement.

What you will do:

• Act as the marketing-side point of contact for operational matters related to the Channel Portal, PIM, content syndication, and automation tools.
• Collect and document functional requirements from marketing teams and communicate these effectively to IT or external vendors.
• Support the implementation of platform updates and improvements by coordinating with IT and ensuring marketing alignment.
• Provide first-level support and act as a point of escalation for complex user issues.
• Maintain system documentation, usage guides and training materials for internal users.
• Assist in monitoring license usage, system performance and procurement processes.
• Ensure GDPR compliance and adherence to internal data handling protocols.
• Contribute to project workstreams in coordination with the E-Marketing Systems Manager and other stakeholders.
• Take ownership of content management for European content within the Channel Portal.
• Act as central webmaster by supporting local marketing teams in the creation of local web pages within the corporate CMS.
• Support the content syndication process in collaboration with platform and content teams.
• Share knowledge with peers and help colleagues build system confidence and expertise.
• Stay informed about new tools and technologies and bring forward suggestions for improvement where appropriate.

What you will bring:

• Good experience working with digital marketing tools or platforms (e.g. CMS, PIM, DAM, automation systems, syndication tools).
• Good technical understanding and interest in marketing technology.
• Experience in user support, platform administration or system testing is a plus.
• Strong attention to detail and willingness to follow structured processes.
• Understanding of basic data governance and GDPR compliance principles.
• Proficient in Microsoft Excel, Word, PowerPoint; experience with ticketing or task management tools (e.g. Jira, Trello) is beneficial.
• Organised and structured way of working, with the ability to multitask across projects.
• Good communication skills and ability to collaborate with cross‑functional stakeholders.
• Bachelor’s degree in Marketing, Digital Media, Information Systems or similar field preferred.
• Experience working in an international and/or matrix organisation is a plus.

What we offer:

You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.