Ophthalmology Clerical Officer

At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. We welcome applicants who share our values.

The busy Ophthalmology department at Epsom and St Helier Trust has an exciting opportunity for a full-time administrator/receptionist. This role is cross-site covering our busy ophthalmology reception desks at both hospitals and working in the administration pod at St Helier Hospital. This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. The post holder will support administrative functions relating to our patients’ care pathways including answering telephones, booking new and follow-up appointments, monitoring the outpatient waiting list and working on the reception desks as required. This is an exciting role working with a large team of healthcare professionals and is an excellent first step for someone interested in pursuing a career in the NHS.

Main duties of the job:

• Checking in emergency and elective patients
• Booking and rescheduling appointments and minor surgeries
• Arranging diagnostic tests
• Answering telephones
• Monitoring waiting lists
• Other administrative functions

The office core hours are between 8 am – 6 pm Monday to Friday.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Person specification:

Essential criteria:

• High standard of spelling, grammar and punctuation
• Minimum of grade C Maths and English GCSE/equivalent
• Demonstrates understanding of role
• Previous experience in relevant administrative role
• Demonstrates customer service skills

Desirable criteria:

• Evidence of self-progression and training
• IPM or other PAS experience/IT based role
• Knowledge of NHS RTT timelines
• Relevant NHS experience

Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form.

Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.