At a Glance
- Tasks: Help people secure safe housing and support them in their journey to independence.
- Company: Epsom & Ewell Borough Council, dedicated to preventing homelessness.
- Benefits: 25 days annual leave, training opportunities, and a local government pension scheme.
- Other info: Join a progressive team with excellent growth opportunities and supportive culture.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in housing or homelessness roles and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Make a real difference to people’s lives. Epsom & Ewell Borough Council is committed to preventing homelessness and supporting residents to access safe, secure and sustainable housing. We are seeking a proactive and highly motivated Move-On (Rent Deposit) Officer to play a key role in delivering our Rent Deposit Scheme (RDS) and supporting households to successfully move into private rented accommodation. This is a rewarding frontline role where you will work with households in temporary accommodation or at risk of homelessness, helping them to secure and sustain long-term housing solutions.
About the role
In this role, you will lead on securing private rented accommodation by building and maintaining strong relationships with landlords and letting agents. You will actively promote and grow the Council’s Rent Deposit Scheme, increasing access to the private rented sector for households in housing need. A key part of the role is managing a caseload of Rent Deposit Scheme referrals, supporting customers to identify, access and secure suitable properties, negotiating tenancy arrangements, and undertaking affordability and suitability assessments. You will then be responsible for issuing offers and discharge of duty decisions in accordance with homelessness legislation and statutory guidance. You will also provide advice, guidance and support to both customers and landlords on housing rights, tenancy responsibilities and welfare benefits. In addition, you will play an important role in supporting tenancy sustainment by helping customers to develop the skills needed to manage and maintain successful tenancies.
About you
We are looking for an individual with experience of working in a frontline housing, homelessness or private rented sector role, ideally within a local authority or similar environment. You should have a knowledge and understanding of housing law, especially in relation to the private rented sector, property standards and homelessness, as well as an understanding of the welfare benefits system. You must hold a full driving licence and have access to a vehicle, as the role involves property visits within the borough and surrounding areas. You will be a confident and effective communicator, with the ability to engage with a wide range of stakeholders, including vulnerable customers, landlords and letting agents, as well as partner organisations, whilst working collaboratively with colleagues. Strong negotiation skills are essential, as is the ability to build positive working relationships and influence outcomes.
We are a small local authority developing new and progressive approaches to housing service delivery. You will have exposure to a wide range of housing practices in your role and have an opportunity to gain valuable knowledge and experience in many areas of local authority housing operations. In addition, we will offer training and support to further your personal and career development. You will also benefit from 25 days annual leave (extended to 30 days after 5 years’ local government service), subsidised car parking and an entitlement to join the local government pension scheme.
If you would like to discuss this role further please email Annette Snell, Housing Operations Manager at asnell@epsom-ewell.gov.uk
Closing Date: 7th June 2026
Interview Date: 16th June 2026
How to apply
Please apply online via the link provided by completing our application form. Please note, we do not accept CVs for this position.
Move on (Rent Deposit) Officer in Surrey employer: Epsom & Ewell
Epsom & Ewell Borough Council is an exceptional employer dedicated to making a positive impact on the community by preventing homelessness and supporting residents in securing sustainable housing. With a strong focus on employee development, we offer comprehensive training opportunities, a supportive work culture, and generous benefits including 25 days of annual leave, which increases with service, and access to the local government pension scheme. Join us in this rewarding role where you can truly make a difference in people's lives while enjoying a collaborative and progressive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Move on (Rent Deposit) Officer in Surrey
✨Tip Number 1
Get to know the local housing scene! Research the private rented sector in Epsom & Ewell, and understand what landlords are looking for. This will help you build those all-important relationships when you start networking.
✨Tip Number 2
Practice your communication skills! You’ll be chatting with a variety of people, from vulnerable customers to landlords. Role-play scenarios with friends or family to boost your confidence and refine your negotiation techniques.
✨Tip Number 3
Show your passion for helping others! When you get the chance to meet potential employers, share your experiences and why you care about preventing homelessness. Authenticity goes a long way in making a connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Move on (Rent Deposit) Officer in Surrey
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, take a good look at the job description. Make sure you understand what the Move-On (Rent Deposit) Officer role entails and how your experience aligns with it. This will help us see that you’re the right fit!
Tailor Your Application:Don’t just send a generic application! Use specific examples from your past experiences that relate to the skills and responsibilities mentioned in the job description. We want to know how you can make a real difference in this role.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. Avoid jargon and long-winded explanations. We appreciate straightforward communication, especially when it comes to important topics like housing and support.
Apply Through Our Website:Make sure to apply through our website using the provided link. Remember, we don’t accept CVs for this position, so stick to the application form. It’s your chance to shine, so give it your best shot!
How to prepare for a job interview at Epsom & Ewell
✨Know Your Stuff
Make sure you brush up on housing law, especially regarding the private rented sector and homelessness. Understanding the welfare benefits system is also crucial. This knowledge will not only help you answer questions confidently but will also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Move-On Officer, you'll need to engage with various stakeholders. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've effectively communicated with vulnerable customers or negotiated with landlords in the past.
✨Demonstrate Your Proactivity
This role requires a proactive approach to securing accommodation. Think of specific instances where you've taken initiative in previous roles, whether it was building relationships with landlords or finding creative solutions for housing challenges. Be ready to share these examples during your interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Rent Deposit Scheme and the council's approach to preventing homelessness. This shows that you're engaged and serious about making a difference in the community.
