At a Glance
- Tasks: Deliver first-class customer service via phone, email, and in-person.
- Company: Join Epsom & Ewell Borough Council's dedicated Contact Centre team.
- Benefits: Gain valuable experience in a supportive and professional environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference by helping the community with their enquiries.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 € per year.
Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you. We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team.
In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services. You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquiries over the telephone, in person at the Town Hall, or by email or post.
You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care.
You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.
If you are interested in this opportunity within a highly committed and professional team, then we would like to hear from you.
For further details please contact Hannah Finbow or Marie Shergold on 01372 732000.
Closing date: 8th June 2026
Interviews: 17th and 18th June 2026
How to apply: Please apply online via the link provided by completing our application form. Please note, we do not accept CVs for this position.
Contact Centre Advisor in Surrey employer: Epsom & Ewell
Epsom & Ewell Borough Council is an excellent employer that prioritises a supportive and dynamic work culture, making it an ideal place for those passionate about customer service. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to the community. Located in a vibrant area, the council offers a fulfilling work environment where your efforts directly impact the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Surrey
✨Tip Number 1
Get to know the company! Research Epsom & Ewell Borough Council and understand their values and services. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering first-class service, try role-playing common customer scenarios with a friend. This will help you stay calm and professional when handling enquiries, whether over the phone or in person.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle difficult situations with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s super important to follow the application process as outlined. Make sure you complete the online application form thoroughly to stand out from the crowd.
We think you need these skills to ace Contact Centre Advisor in Surrey
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering top-notch customer service in your application. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your Application:Take a moment to customise your application to highlight your relevant experience in customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate well-organised responses that get straight to the heart of your experience and skills.
Follow the Instructions:Remember, we only accept applications through our website and not via CVs. Make sure you complete the application form as instructed to ensure your application is considered!
How to prepare for a job interview at Epsom & Ewell
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what first-class service means and be ready to share examples from your past experiences that demonstrate your ability to handle enquiries with tact and empathy.
✨Practice Active Listening
During the interview, show off your listening skills. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will not only help you answer accurately but also demonstrate your commitment to understanding customer needs.
✨Stay Calm Under Pressure
Since the role involves working in a fast-paced environment, prepare for situational questions that test your ability to remain calm under pressure. Think of specific instances where you successfully managed stressful situations and how you maintained professionalism.
✨Familiarise Yourself with Technology
As the job requires confidence with technology and software systems, make sure you’re comfortable discussing any relevant tools you’ve used in previous roles. If you know the specific systems used by Epsom & Ewell Borough Council, even better—do a bit of research!
