At a Glance
- Tasks: Welcome visitors, manage enquiries, and promote events through social media and marketing.
- Company: Join the vibrant team at Bourne Hall, a popular community venue in Epsom & Ewell.
- Benefits: Gain diverse experience in customer service, administration, and marketing while working in a supportive environment.
- Other info: Flexible shifts available; perfect for students looking to develop their skills.
- Why this job: Be the friendly face of Bourne Hall and make a positive impact on the community.
- Qualifications: Excellent customer service skills, strong communication, and experience with social media and Canva.
The predicted salary is between 20000 - 25000 £ per year.
Are you a friendly, organised and creative individual with excellent customer service skills? Do you enjoy working with people and being at the heart of a busy community venue?
We are looking for a receptionist to join the team at Bourne Hall, one of Epsom & Ewell's most popular community venues.
This exciting and varied role combines front-of-house customer service with administration, marketing, and social media responsibilities, making it ideal for someone who enjoys a diverse workload and thrives in a customer-focused environment.
About the Role
As the first point of contact for visitors, you will play a key role in creating a positive experience for everyone who visits Bourne Hall.
You will provide reception and administrative support whilst helping to promote the venue, its events and services through marketing and social media activity.
Key responsibilities include
- Welcoming visitors and providing excellent customer service.
- Handling enquiries in person, by telephone and via email.
- Directing customers to services within the venue, including the Museum, Library, Coffee Shop and room hire facilities.
- Managing and developing social media content and online platforms.
- Supporting marketing campaigns and promoting events across multiple channels.
- Creating promotional materials and maintaining venue displays.
- Updating online event booking platforms.
- Ordering and managing stationery and other supplies.
- Supporting the Events Team during busy periods.
- Ensuring reception, foyer and information areas remain welcoming, safe, and well-presented.
About You
We are seeking a confident and enthusiastic individual who enjoys engaging with the public and can balance customer service, administration, and marketing tasks effectively.
You will have
- Excellent customer service skills and experience.
- Strong communication skills, both written and verbal.
- Experience using Microsoft Outlook and Word.
- Experience using Canva to create engaging content.
- Up-to-date knowledge of social media platforms and trends.
- Good organisational skills and the ability to prioritise workloads.
- The ability to work independently and use your initiative.
- A flexible approach, including the ability to cover additional shifts when required.
Desirable experience includes
- Previous reception experience.
- Experience using Orlo social media management software.
- A creative approach to marketing and content creation.
Why Join Us?
Bourne Hall is a vibrant community venue with a diverse range of visitors, events and activities.
This is an opportunity to develop your skills across customer service, administration, marketing and social media whilst contributing to the success of a valued local community facility.
If you are passionate about delivering excellent customer experiences and would like to become part of a friendly and supportive team, we would love to hear from you.
- Advert end date : 17 August 2926
- Interviews : 27 August 2026
How to apply
Please apply online via the link provided by completing our application form. Please note, we do not accept CVs for this position.
Bourne Hall Receptionist in Surrey employer: Epsom & Ewell
Join our dedicated Community Services team in Epsom & Ewell, where your role as a Casual Community Services Driver/Technician will not only provide essential support to our residents but also offer you the chance to make a meaningful impact in their lives. We pride ourselves on fostering a collaborative and supportive work culture, with opportunities for personal growth and development, all while serving a vibrant community of 80,000 residents. With a commitment to high-quality service and a friendly atmosphere, we are an excellent employer for those looking to contribute positively to their community.
StudySmarter Expert Advice🤫
We think this is how you could land Bourne Hall Receptionist in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Epsom & Ewell. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Epsom & Ewell before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bourne Hall Receptionist in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Epsom & Ewell:Your cover letter is your chance to shine! Tell us why you want to work at Epsom & Ewell specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Epsom & Ewell!
How to prepare for a job interview at Epsom & Ewell
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
