At a Glance
- Tasks: Deliver top-notch telephone service and provide advice across Council services.
- Company: Join Epsom & Ewell Borough Council's dynamic Contact Centre team.
- Benefits: Gain valuable experience in a supportive environment with career growth.
- Other info: Interviews on 17th and 18th June 2026; apply by 8th June 2026.
- Why this job: Make a difference in your community while honing your customer service skills.
- Qualifications: Experience in busy customer service settings and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Epsom & Ewell Borough Council is seeking enthusiastic individuals to join our Contact Centre team. In this customer service role, you will deliver first-class telephone service and provide frontline advice across various Council services.
Ideal candidates will have experience in busy customer service settings, possess excellent communication skills, and work well under pressure. A commitment to outstanding customer care and technical proficiency with software systems is essential.
Closing date for applications is 8th June 2026, with interviews scheduled for 17th and 18th June 2026.
Frontline Customer Service Advisor in Epsom employer: Epsom & Ewell Borough Council
Epsom & Ewell Borough Council is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the community. As a Frontline Customer Service Advisor, you will enjoy a rewarding role that directly impacts residents' lives, with access to comprehensive training and development programmes, ensuring you thrive in a dynamic environment dedicated to outstanding public service.
Contact Details:
Epsom & Ewell Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Customer Service Advisor in Epsom
✨Tip Number 1
Get to know the company! Research Epsom & Ewell Borough Council and their services. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet when dealing with real customers.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about delivering first-class service, so let your personality shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Frontline Customer Service Advisor in Epsom
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to deliver first-class service to our community.
Highlight Relevant Experience:Make sure to mention any previous experience in busy customer service settings. We love to see how you've handled pressure and provided excellent support in the past!
Communicate Clearly:Since this role involves a lot of communication, ensure your application is clear and concise. Use straightforward language and structure your thoughts well so we can easily see your skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Epsom & Ewell Borough Council
✨Know Your Stuff
Before the interview, make sure you’re familiar with Epsom & Ewell Borough Council and the services they offer. Brush up on common customer service scenarios and think about how you would handle them. This shows your enthusiasm and readiness to jump into the role.
✨Show Off Your Communication Skills
As a Frontline Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Demonstrate Your Customer Care Commitment
Prepare examples from your past experience where you went above and beyond for a customer. Highlighting your dedication to outstanding customer care will resonate well with the interviewers and show that you understand the importance of this role.
✨Tech Savvy is a Must
Since technical proficiency with software systems is essential, be ready to discuss any relevant software you’ve used in previous roles. If you can, mention specific tools or systems that are similar to what the council might use, as this will demonstrate your ability to adapt quickly.
