At a Glance
- Tasks: Deliver first-class customer service via phone, email, and in-person.
- Company: Join Epsom & Ewell Borough Council's dedicated Contact Centre team.
- Benefits: Gain valuable experience in a supportive and professional environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference by helping your community with essential services.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you. We are looking for enthusiastic, customer-focused individuals to join our Contact Centre team.
In this role, you will provide the public with a first-class telephone service, delivering frontline advice and information across a wide range of Council services. You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquiries over the telephone, in person at the Town Hall, or by email or post.
You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care.
You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.
If you are interested in this opportunity within a highly committed and professional team, then we would like to hear from you.
For further details please contact Hannah Finbow or Marie Shergold on 01372 732000.
Closing date: 8th June 2026
Interviews: 17th and 18th June 2026
How to apply: Please apply online via the link provided by completing our application form. Please note, we do not accept CVs for this position.
Contact Centre Advisor in Epsom employer: Epsom & Ewell Borough Council
Epsom & Ewell Borough Council is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about customer service. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to the community. Located in a vibrant area, the council offers a dynamic work environment where teamwork and dedication to public service are highly valued.
Contact Details:
Epsom & Ewell Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Epsom
✨Tip Number 1
Get to know the company! Research Epsom & Ewell Borough Council and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, try role-playing common scenarios with a friend. This will help you stay calm and professional when handling enquiries, whether over the phone or in person.
✨Tip Number 3
Be prepared for the fast-paced environment! Think of examples from your past experiences where you've successfully managed multiple tasks under pressure. This will demonstrate your ability to stay organised and focused, which is key for this role.
✨Tip Number 4
Apply through our website! Make sure to complete the application form as instructed. This shows that you can follow directions and are serious about the opportunity. Plus, it’s the best way to ensure your application gets seen!
We think you need these skills to ace Contact Centre Advisor in Epsom
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering top-notch customer service. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your Application:Take a moment to customise your application to highlight your relevant experience in customer service. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise:When filling out the application form, keep your answers straightforward and to the point. We appreciate clarity, especially in a fast-paced environment like ours!
Follow the Instructions:Remember, we only accept applications through our website and not CVs. Make sure you complete the application form as instructed to ensure your application is considered!
How to prepare for a job interview at Epsom & Ewell Borough Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past, showcasing your ability to remain calm and professional under pressure.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by actively listening to the questions asked. This means nodding, maintaining eye contact, and responding thoughtfully to show that you understand and value what’s being said.
✨Familiarise Yourself with Council Services
Take some time to research Epsom & Ewell Borough Council and its services. Being knowledgeable about what they offer will not only impress your interviewers but also help you answer questions more effectively.
✨Showcase Your Tech Savviness
Since the role requires confidence with technology, be prepared to discuss your experience with software systems and any relevant tools. You might even want to mention specific examples of how you’ve used technology to improve customer service in previous roles.
