Operational Manager, MSK, Respiratory and Heart Failure Services in Wallington

The post holder will ensure the operational delivery of high quality, clinically robust, personalised care to all patients in the MSK, respiratory and heart failure service. The post holder will provide strong and effective leadership to drive forward and manage change in line with national and regional drivers; i.e. the NHS 10 Year Plan, neighbourhood initiatives with a focus on proactive care, long term conditions management, reablement and, ultimately, an individual's health and wellbeing. The post holder will ensure that the services delivered are adaptable, resilient and create innovative solutions to enhance the patient experience. Good financial acumen and strong leadership and managerial skills are essential for this post.

Main duties of the job include:

• Responsible for the operational leadership and management, performance and delivery of the MSK, respiratory and heart failure services across SHC, including budget management.
• Facilitate and develop innovative and transformative operational leadership for these services in line with the 10 Year Plan and neighbourhood initiatives.
• Line manager for clinical leads from the respective services, ensuring a clear focus on professional development and operational development with a focus on standards of clinical quality.
• Responsible for maintaining and improving all aspects of clinical governance, evidence informed practice and quality.

Person specification:

• Degree level education or equivalent experience.
• Professional registration.
• Evidence of continued professional development and clinical gravitas.

Experience required:

• Leadership and operational management experience in an NHS organisation (including community services) or equivalent experience.
• In-depth knowledge of NHS regulatory bodies and requirements and delivery against these.
• Experience of managing activity and performance against quality measures and performance targets.
• In-depth knowledge of organisational change management.
• Proven ability to develop and manage clinical governance systems.
• Experience of dealing with highly sensitive and confidential issues and supporting staff involved.
• Experience of providing robust leadership including the production of reports and documents to meet national requirements.
• Experience of working with staff at all levels of an organisation.
• Experience of managing all aspects of staff performance and development.
• Experience of leading and building highly effective multidisciplinary teams and networks.

Skills and abilities:

• Good analytical skills and ability to present complex information and analysis in accessible formats.
• Effective leadership skills using positive role modelling techniques.
• Ability to work and remain calm under pressure, ensuring deadlines are met and balance competing priorities.
• Ability to successfully manage and lead teams of staff in improving service delivery.
• Ability to translate strategic plans into operational delivery to agreed timelines.
• Ability to analyse complex problems and to develop and successfully implement practical and workable solutions.
• Ability to analyse and interpret data, identify trends and produce high quality reports.
• Ability to build and sustain excellent interpersonal relationships across all staff and services.
• Ability to communicate, negotiate and influence in sometimes challenging or emotionally charged situations.
• Ability to lead and manage projects using proven project management technology.
• Excellent problem solving skills, with ability to negotiate, influence and use diplomacy skills to obtain effective results.
• Ability to manage workload balancing the long-term/short-term and reactive work priorities accordingly.
• Ability to manage budgets including identifying and implementing cost improvements with positive impact on quality and performance.
• Excellent communication skills at all levels, written, oral and personal presentation.
• Advanced MS Office skills.

Personal attributes:

• Ability to travel across a wide geographical area using the most cost effective method.
• Ability to sustain frequent and extended periods of concentration.
• Ability to understand the physical demands of the post.
• Actively promote equality and diversity by showing respect and treating people with dignity.
• Ability to partake in the on call rota.
• Car owner/driver insured for business use.