At a Glance
- Tasks: Lead a team to streamline outpatient booking and ensure efficient patient care.
- Company: Join Epsom and St Helier University Hospitals NHS Trust, a major healthcare provider.
- Benefits: Flexible working arrangements, professional development, and a supportive team environment.
- Other info: Be part of a collaborative hospitals group serving four million people.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in team management and a passion for healthcare.
The predicted salary is between 37338 - 44962 € per year.
To support the Service Manager and the Assistant Service Manager with the general supervision of the Centralised reception and booking team including the admin POD across the 2 main sites. To provide a streamlined service for Outpatient care which involves close liaison with patients, colleagues and both GPs and other health care professionals. Ensuring all outpatients are booked according to the Access Policy rules and calls are answered and dealt with efficiently and quickly.
The post holder will lead a team who book a range of appointments across all sites and specialities within Epsom and St Helier Hospitals, offering a choice of dates and times for appointments, while complying with the 18-week guidelines. The Team Leader will be responsible for the line management of training and development for all staff and support individuals with any personal development plans.
To take responsibility for liaising with other departments within clinical services, the Team Leader will contribute to service development in collaboration with the Service Manager and Divisional General Manager. The aim will be to achieve a fast and accurate clinic scheduling service with continuous improvement, so that the patient’s pathway through the service is seamless and efficient.
The post holder will be responsible for facilitating the daily management and supervision of staff, ensuring rotas are covered and workflows are maintained. They will be responsible for recruitment and induction, personal development plans, mentoring, performance management, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
Ensure Epsom and St Helier NHS Trust Policies are always adhered to and patient confidentiality is maintained. Supervising the outpatient booking staff, ensuring they have a good knowledge of the services and computer systems and offering support where needed.
Take part in compiling rotas across the 2 main sites, to ensure that adequate shift cover in all areas of the centralised Booking team including secretarial and reception cover between 8.00 am and 5.00 pm Monday to Friday initially and then moving on until 6 pm if necessary.
At Epsom and St Helier University Hospitals and Health Group, we care for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At Epsom and St Helier, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Team Leader | Epsom and St Helier University Hospitals NHS Trust employer: Epsom and St Helier University Hospitals
Epsom and St Helier University Hospitals NHS Trust is an exceptional employer, dedicated to fostering a supportive and collaborative work environment for its staff. With a strong emphasis on employee growth and development, the Trust offers numerous training opportunities and flexible working arrangements, ensuring that team members can thrive both personally and professionally. Working across multiple sites in South West London, employees benefit from being part of a major healthcare provider that prioritises patient care and continuous improvement in service delivery.
Contact Detail:
Epsom and St Helier University Hospitals Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader | Epsom and St Helier University Hospitals NHS Trust
✨Tip Number 1
Get to know the team and the environment! Before your interview, do a bit of research on Epsom and St Helier NHS Trust. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Team Leader, especially around managing teams and improving services. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your leadership skills! During the interview, share specific examples of how you've successfully led a team or improved processes in previous roles. This will demonstrate your capability to manage the outpatient booking staff effectively and contribute to service development.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader | Epsom and St Helier University Hospitals NHS Trust
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Team Leader. We want to see how you can support our mission at Epsom and St Helier, so don’t hold back on showcasing your relevant experience!
Showcase Your Leadership Skills:As a Team Leader, you'll be managing a team and ensuring smooth operations. Use your application to demonstrate your leadership style and any previous experience in managing teams or projects. We love to see examples of how you've developed others or improved processes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight key achievements and responsibilities that relate directly to the job description.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader at Epsom and St Helier University Hospitals NHS Trust. Familiarise yourself with the Access Policy rules and the importance of efficient outpatient booking. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll be responsible for managing and developing your team. Prepare examples of how you've successfully led teams in the past, focusing on training, mentoring, and performance management. Highlight any experience you have with creating rotas and ensuring smooth workflows, as this is crucial for the role.
✨Emphasise Communication and Collaboration
The job involves liaising with patients, colleagues, and healthcare professionals. Be ready to discuss how you’ve effectively communicated in previous roles and how you’ve collaborated with different departments. This will show that you can maintain a seamless patient pathway and work well within a larger team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the position aligns with your career goals and values.
