At a Glance
- Tasks: Coordinate and schedule patient care in a dynamic gastroenterology team.
- Company: Epsom and St Helier Hospitals, committed to respect and teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a friendly team dedicated to kindness and professionalism.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Good general education and experience in healthcare administration.
The predicted salary is between 33262 - 36027 € per year.
Band 4
Main area: Gastroenterology
Grade: Band 4
Contract: Fixed term: 12 months
Hours: Full time - 37.5 hours per week
Job ref: 343-7812717-SC-R-A
Site: Epsom Hospital
Town: Epsom
Salary: £33,262 - £36,027 p.a incl of HCAS Outer
Salary period: Yearly
Closing: 03/06/2026 23:59
At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview:
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support the coordination and scheduling of an expanded programme of work.
Responsibilities:
- Support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service.
- Work closely with the Administrative and Clerical team.
- Act as the point of contact for all administrative and clerical issues relating to a patient’s care pathway.
- Track and support patients from referral to treatment and/or discharge.
- Manage and support queries from patients, clinicians and fellow staff.
- Use telephone effectively and maintain high standards of customer service.
- Work at both hospital sites each week.
Person specification:
Knowledge:
- Computer literate, with experience of using a keyboard.
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications.
- Knowledge of confidentiality and data protection principles.
- Knowledge of health and safety.
- Understanding of principles of equality and diversity.
- Understanding of medical terminology.
- Knowledge of healthcare administrative systems and processes.
Qualifications:
- Good general education with GCSE or equivalent in English at grade C or above.
- NVQ or working towards NVQ or equivalent.
Experience:
- Experience of using a full range of IT/Patient administration systems.
- Experience working with DictateIT3, iPM, iCM, iFIT.
- Experience working in a similar patient administration role in a hospital/health care setting.
Skills:
- Knowledge to recognise their needs and preferences.
- Ability to provide a customer focused service.
- Knowledge of dealing with customer complaints and experience of customer care.
- The ability to prioritise tasks effectively without direct supervision.
Patient Pathway Coordinator - Gastroenterology in Surrey employer: Epsom and St Helier University Hospitals
At Epsom and St Helier Hospitals, we pride ourselves on fostering a culture of respect, kindness, and teamwork, making it an exceptional place for our employees. As a Patient Pathway Coordinator in Gastroenterology, you will benefit from a supportive work environment that prioritises professional development and offers opportunities to enhance your skills while contributing to meaningful patient care. With a commitment to inclusivity and high standards of service, we invite you to join our dedicated team in Epsom, where your contributions will be valued and recognised.
Contact Detail:
Epsom and St Helier University Hospitals Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Coordinator - Gastroenterology in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Epsom and St Helier Hospitals on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient administration. Think about how you’d handle specific scenarios, like managing patient queries or scheduling conflicts. We want you to shine!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with IT systems like PAS, Excel, and DictateIT3. Highlighting your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to great patient care.
We think you need these skills to ace Patient Pathway Coordinator - Gastroenterology in Surrey
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to support our Gastroenterology team.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your administrative skills and any healthcare experience you have.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Know Your Stuff
Make sure you brush up on your knowledge of gastroenterology and the specific administrative processes involved. Familiarise yourself with medical terminology and the healthcare systems mentioned in the job description, like PAS and Excel. This will show that you're not just interested in the role but also understand the field.
✨Showcase Your Customer Service Skills
Since the role involves a lot of patient interaction, be ready to discuss your experience in providing excellent customer service. Think of examples where you've handled queries or complaints effectively. Highlighting your ability to maintain high standards of communication will resonate well with the interviewers.
✨Demonstrate Team Spirit
Epsom and St Helier Hospitals value teamwork, so come prepared with examples of how you've worked collaboratively in previous roles. Whether it’s coordinating with colleagues or supporting patients, showing that you can work well within a team will align with their core values.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the role and the team. Ask about the challenges they face in the gastroenterology department or how they measure success in this position. This shows your genuine interest and helps you assess if the role is right for you.
