Senior Pharmacist, Outpatients

At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. We welcome applicants who share our values.

As a Band 7 Pharmacist, you will play a key role in the safe, efficient and patient-centred delivery of Outpatient Pharmacy Services. You will provide clinical screening and checking of outpatient and specialist prescriptions, including HIV, chemotherapy and paediatric prescriptions, identifying and resolving medicines-related issues before dispensing. You will provide patient-centred counselling and medicines advice, including for patients using home delivery and out-of-hours collection services.

You will have an important operational role, monitoring KPIs, prescription turnaround times and the Prescription Tracking System (PTS) to identify delays, manage outstanding prescriptions and support timely patient care. You will also monitor the Outpatient Pharmacy mailbox and ensure queries are prioritised and actioned.

Working closely with pharmacy colleagues, you will contribute to improving patient experience, service quality and efficiency, using FFT feedback, complaints and performance data to identify opportunities for improvement. The role also includes staff support and development, training, appraisal, SOP development, audit and quality improvement. You will deputise for senior colleagues when required and help shape the development of a responsive, high-quality Outpatient Pharmacy Service.

We are looking for a proactive, organised and patient-focused pharmacist ready to make a real difference to our service and patients.

Main duties of the job:

• Adhere to the General Pharmaceutical Council (GPhC) standards of conduct, ethics and performance, and ensure compliance with all professional, ethical, and legal obligations, including standards for registered pharmacies.
• Deliver a patient-focused, responsive, and professional Outpatient Pharmacy service, maintaining the highest standards of service and upholding the department's professional image at all times.
• Dispense medicines legally, efficiently, and accurately, ensuring all clinical and accuracy checks are completed as required.
• Provide patients with appropriate counselling and information about their medicines, ensuring they fully understand how to take their medications safely and effectively.
• Offer professional leadership within the Outpatient Pharmacy, working in partnership with the Principal Pharmacist for Outpatients to ensure pharmacy practices are in line with current professional guidance.
• Actively respond to individual patient needs, taking appropriate action to resolve issues or complaints as they arise.
• Contribute to the wider clinical pharmacy service as appropriate, including participation in the late duty, seven-day, bank holiday, and on-call rotas.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life.

Person specification:

• Understanding of Good Clinical Practice and Good Manufacturing Practice in relation to clinical trials.
• Clinical experience in a range of clinical specialties.
• Management of staff/staff appraisal.
• Previous experience in clinical trials/research.
• Good Clinical Practice Certificate.
• Post GPhC registration UK hospital experience.
• Outpatient Pharmacy experience/Community Pharmacy experience.

Skills:

• Excellent communication skills, verbal and written.
• Good organisational skills, self and others.
• Ability to motivate self and others.
• Ability to manage change.
• IT literate.
• Familiarity with CMM (formerly JAC) Pharmacy Computer System.

Qualifications:

• Masters in Pharmacy Degree (MPharm).
• Pre-registration training and Professional registration with GPhC.
• Post Graduate Diploma in Clinical Pharmacy or equivalent.
• Membership of Royal Pharmaceutical Society of Great Britain.
• Good Clinical Practice (GCP) training.

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.