Registration Authority Agent

TheRegistration Authority (RA) Agentplays a key role in supporting theElectronic Patient Record (EPR) Programme, ensuring all healthcare professionals have appropriate access to NHS digital systems viaNHS Smartcards. This role involves administering user registrations, identity verification, and compliance with national RA guidelines while providing efficient and professional support to system users. Epsom and St Helier are seeking aRegistration Authority (RA) Agentto support the implementation and administration of theElectronic Patient Record (EPR) Programmeacross the Trust, ensuring staff have the correct access to NHS systems via Smartcards. As an RA Agent, you will be responsible for: Processing new EPR system registrations, account amendments, and Smartcard issuance. Verifying identity checks and maintaining compliance with national RA guidelines. Providing first-line support for RA service queries and assisting users with system access. Coordinating with HR, IT, and external partners to manage credentialing and access control. Supporting training sessions, maintaining records, and ensuring smooth RA operations. St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

1. Registration and Smartcard Management

• Process newEPR system registrations, account amendments, and user role assignments.
• Issue and maintainNHS Smartcards, ensuring correct access permissions for staff.
• Conduct identity verification checks followingnational RA guidelines.
• Provide initial guidance to staff on logging in and using Smartcards correctly.

2. Administration and Compliance

• Maintain theRA and Learning Management System, ensuring accurate input and data integrity.
• Ensure compliance withnational NHS RA policies and security protocols.
• Assist with audits and updates to RA processes to align with Trust and national requirements.
• Work closely with HR to manage starters, leavers, and temporary staff access.

3. User Support and Customer Service

• Act as thefirst point of contactfor RA service queries, ensuring efficient and friendly support.
• Provide guidance to staff and managers regardingRA processes and Smartcard access.
• Coordinate with IT, HR, and clinical departments to resolveaccess-related issues.

4. Training and Engagement

• SupportRA training sessionsfor staff and system sponsors.
• Assist in scheduling and communicating training dates, locations, and materials.
• Promote awareness ofRA procedures via staff bulletins and internal communications.

5. Stakeholder Coordination

• Work withRA Managers, EPR Teams, HR, IT support staff, and external partners.
• Supportcollaborative RA initiatives across different NHS sites and organisations.
• Assist in maintainingsystem security and access levels for Trust employees and partners.

6. General Administrative Duties

• Maintain accurateRA records and reports.
• Assist in planning and coordinatingRA-related meetings and events.
• Ensure room facilities and equipment areavailable and functionalfor Smartcard issuance and training.

#J-18808-Ljbffr