The Project Manager will lead the operational oversight, governance, and delivery of a high-profile, sensitive Internal Review of Clinical Harm covering a cohort of approximately 210 patients within the Medicine Division.
Working with a high degree of autonomy, the postholder will establish and maintain robust project infrastructure to ensure the review progresses strictly in accordance with its 12-month scope. This includes managing a complex patient database, driving multi-disciplinary clinical reviews, maintaining the risk and issues infrastructure, and managing sensitive communications across internal and external boundaries (including patients, relatives, Primary Care/GPs, and Trust legal advisors).
The role requires exceptional organisational skills, data oversight, clinical governance knowledge, and executive-level report writing, ensuring full transparency and accountability to Site and Group executive boards.
Project Management: Lead the 12-month Clinical Harm Review, managing delivery plans, milestones, KPIs, risks and issues. Coordinate governance meetings, MDT panels and working groups, including agendas, papers and action tracking.
Database & Information Governance: Design and manage a secure database tracking approximately 220 patients through the review process, including enquiries and coroner referrals. Ensure data accuracy, integrity and auditability in line with NHS Information Governance, Caldicott principles and GDPR.
Governance & Reporting: Implement a robust governance framework to ensure reviews are impartial, consistent and compliant with agreed methodology. Produce reports and presentations for senior clinical and executive leaders, highlighting trends, learning, harm levels and compliance.
Stakeholder Engagement: Act as the central operational contact across the Trust and wider healthcare system. Work with clinical, nursing and administrative teams to ensure timely case reviews. Liaise with Legal Services on high-risk cases, claims and inquests, and coordinate GP communications.
Patient & Family Communication: Manage sensitive and complex communications with patients, relatives and carers with empathy, ensuring clear information sharing and compliance with Duty of Candour.
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
For a full detailed job description and person specification please see attached documentation for details.
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Project Manager - Clinical Harm Review Oversight employer: Epsom and St Helier University Hospitals
Surrey Downs Health and Care is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in Epsom, the organisation provides opportunities for growth within the NHS framework, ensuring that staff are equipped with the skills and knowledge to excel in their roles while contributing to meaningful healthcare outcomes.
Contact Details:
Epsom and St Helier University Hospitals Recruitment Team
