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- Tasks: Coordinate and schedule patient care activities in a dynamic healthcare environment.
- Company: Join Epsom and St Helier University Hospitals NHS Trust, serving diverse communities.
- Benefits: Gain valuable experience in healthcare administration with a supportive team.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and IT proficiency are essential.
- Other info: Flexible working across two hospital sites with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work. Reporting to the Assistant Service Manager for Gastroenterology, you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service. The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment and/or discharge. The role will require you to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites each week. If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you.
Responsibilities
- Support coordination and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service.
- Act as the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment and/or discharge.
- Manage and respond to queries from patients, clinicians and fellow staff.
- Utilise excellent telephone skills and IT proficiency to support day-to-day duties.
- Work across both hospital sites each week.
- Maintain high standards of customer service and adopt a flexible approach to work.
Patient Pathway Coordinator - Gastroenterology | Epsom and St Helier University Hospitals NHS Trust employer: Epsom and St Helier University Hospitals
Contact Detail:
Epsom and St Helier University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator - Gastroenterology | Epsom and St Helier University Hospitals NHS Trust
✨Tip Number 1
Network like a pro! Reach out to current employees at Epsom and St Helier University Hospitals NHS Trust on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've used technology in previous roles to improve efficiency or enhance customer service. This will highlight your fit for the Patient Pathway Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Patient Pathway Coordinator - Gastroenterology | Epsom and St Helier University Hospitals NHS Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative roles, especially in healthcare. We want to see how your skills align with the responsibilities of coordinating patient pathways.
Show Off Your Interpersonal Skills: Since you'll be the go-to person for queries, it's crucial to demonstrate your excellent communication skills. Use examples from past experiences where you’ve successfully managed patient or team interactions.
Highlight Your IT Proficiency: Mention any relevant software or systems you've used in previous roles. We’re looking for someone who can hit the ground running, so showcasing your tech skills will definitely give you an edge.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Pathway Coordinator. Familiarise yourself with the Gastroenterology Service and be ready to discuss how your skills align with coordinating and scheduling patient activities.
✨Showcase Your Interpersonal Skills
Since this role requires excellent customer service and communication, prepare examples of how you've successfully managed queries from patients or colleagues in the past. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Demonstrate IT Proficiency
Be prepared to discuss your experience with relevant IT systems and tools. If you have specific examples of how you've used technology to improve efficiency or patient experience, share those during the interview.
✨Flexibility is Key
The job requires working across two hospital sites, so emphasise your adaptability and willingness to manage changing schedules. Share any experiences where you've successfully juggled multiple tasks or locations to show you're up for the challenge.
