At a Glance
- Tasks: Lead operational delivery and improve patient care across clinical services.
- Company: Join a pioneering healthcare group dedicated to community-focused care.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Be part of a dynamic team committed to transforming patient care.
- Why this job: Shape the future of healthcare while empowering teams and improving lives.
- Qualifications: Proven leadership experience in healthcare and a passion for service improvement.
The predicted salary is between 75000 - 117800 £ per year.
Healthcare is becoming more connected. Patients move between hospitals, community services, primary care and specialist teams. Improving care increasingly depends on organisations working together rather than working alone. As part of the St George's, Epsom and St Helier Hospital Group, and working closely with partners across South West London, we’re strengthening the way we deliver care for the people and communities we serve. Backed by significant investment, evolving partnerships and ambitious plans for the future, this is a pivotal moment in our journey. We’re looking for an exceptional Chief Operating Officer to help shape what comes next.
Working alongside our Managing Director and Executive Team, you’ll provide strategic and operational leadership across our clinical services, ensuring patients receive safe, high-quality care today while helping shape how services are designed and delivered for the future. This is a role that combines strategic thinking with practical delivery. One day you’ll be leading operational performance across a complex acute Trust; the next you’ll be driving transformation, strengthening partnerships and creating the conditions for colleagues to deliver their very best. If you’re up for the challenge and motivated by improving services, developing people and bringing people together around a shared purpose, you’ll find an opportunity to make a lasting impact - for our patients, our colleagues and the communities we serve.
We care for more than half a million people across South West London and Surrey, providing acute hospital services alongside a growing range of community and integrated care services. Every day, our colleagues deliver care that’s safe, compassionate and centred on the needs of our communities and people.
Main Duties of the Job
- Operational Leadership & Performance: Lead the operational delivery of all clinical services, ensuring patients receive safe, high-quality and compassionate care. You’ll drive performance against key national and local priorities while ensuring the Trust remains resilient, responsive and prepared for future challenges.
- Quality, Safety & Patient Experience: Work alongside clinical leaders to continually improve the quality, safety and experience of care. You’ll champion a culture of continuous improvement, ensuring services meet the highest standards of governance and patient care.
- Strategic Leadership & Transformation: Lead the Trust’s operational strategy and major transformation programmes, helping redesign services, improve patient pathways and deliver lasting improvements that support the future of healthcare across South West London.
- Partnership & System Working: Build strong relationships across the South West London Integrated Care System, working with partners, regulators and local communities to improve outcomes, tackle health inequalities and deliver more joined-up care.
- People Leadership & Culture: Provide visible, compassionate leadership that empowers colleagues to succeed. You’ll develop high-performing teams, nurture future leaders and foster an inclusive culture where people feel valued, supported and able to thrive.
- Financial Stewardship: Ensure sustainable service delivery through efficient resource use, protecting quality, safety and patient outcomes.
Our organisation is built on partnership. We work closely with local authorities, primary care, community providers and mental health services because we know that improving health doesn't begin and end at the hospital door. As part of the St George’s, Epsom and St Helier Hospital Group, we’re also strengthening the way we work across our hospitals, sharing expertise, developing services together and creating new opportunities to improve care for patients across South West London. We’re proud of what we’ve achieved, but we’re equally focused on what comes next. Whether that’s investing in our estate, improving operational performance or working more closely with partners across the system, we’re committed to building services that meet the changing needs of our communities. That’s where this role comes in. Like every NHS organisation, we’re facing significant challenges. We’re also fortunate to have committed colleagues, strong partnerships and a clear ambition to keep improving. We believe those things give us a strong foundation for the future, and an exciting opportunity for the person joining us as Chief Operating Officer.
Chief Operating Officer in London employer: Epsom and St Helier University Hospitals
Epsom and St Helier University Hospitals is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With opportunities for growth in a dynamic healthcare environment, our team members benefit from collaborative community engagement and the chance to make a meaningful impact on patients' lives, particularly in the field of stroke care.
Contact Details:
Epsom and St Helier University Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operating Officer in London
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We think you need these skills to ace Chief Operating Officer in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Epsom and St Helier University Hospitals.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Epsom and St Helier University Hospitals.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Epsom and St Helier University Hospitals. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Epsom and St Helier University Hospitals. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Epsom and St Helier University Hospitals’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
