Senior Data Administrator - Musculoskeletal (MSK) Services in Leatherhead

Surrey Downs Health & Care is looking for a dynamic and enthusiastic administrator with a particular interest in interpreting and presenting data to join and help develop our team. The successful candidate will provide a high level of administrative support to the MSK team within Surrey Downs Health and Care (SDH&C) Community Services through oversight and management of all Referral and Administration related work within MSK. This will include liaising with clinicians, service users, referring parties and other administrative or partner organisation staff. We expect the successful candidate to lead by example in ensuring an efficient, patient-focused service.

A strong understanding of data, Microsoft Excel and EMIS are essential; along with the confidence to articulate any issues and problem-solve solutions. Support the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working, monitoring, training and evaluation.

• To provide a high level of administrative support to the MSK team.
• Respond to all queries in a timely and professional manner.
• Provide regular reviews on the MSK service’s waiting list data, identify trends, report any concerns and pro-actively assist with the management of these lists.
• Participate in the recruitment and line manage a team of administrators who are responsible for delivering a high-quality efficient administration service.
• Work closely with and deliver a wide range of high-quality efficient administration services to clinical leads and Operational managers, team leaders and clinicians for a specified range of services.
• Contribute to the continual review & evaluation of all administrative systems and procedures and associated policies in order that improvements and developments can be made.

Working for our organisation, Surrey Downs Health and Care delivers care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations. Surrey Downs Health and Care has a track record of providing person-centred care that goes beyond organisational boundaries to do what is best for the individual.

• Support the business unit in the delivery of services across the business unit and in developing standardised administration processes.
• Support the Clinical Leads and Managers in ensuring high quality customer service and key performance indicators are met.
• Attend and participate in relevant meetings e.g. with MSK Team, SPA, Local Administrators, EMIS team.
• Be responsible for raising and managing orders for the MSK service through NHS Supply Chain and SBS.
• Participate in the development and updating of standard operating procedures (SOP’s) for all administrative processes.
• Acting as the line manager of a designated group of administrators, monitoring delivery of the workflow, allocating and checking work to ensure an efficient and effective admin service is provided to all clinicians and clinical team managers in a timely manner.
• Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner.
• Provide data to inform the staffing plan to recruit & develop admin staff in line with changing business needs and budget.
• Maintain securely the personnel records of administrators and clinical personnel on behalf of clinical managers, in accordance with the confidentiality policy and data protection act.
• Participate in the investigation of any internal or external complaints relating to the administration service in line with the SDH&C complaints policy.

Qualifications: Educated to A level, NVQ level 3, RSA Higher diploma with a good basic education to include maths and English. Willingness to train/develop further skills.

Experience and Knowledge: Proven experience of delivering a wide range of administration tasks to a high standard in a patient/service focused environment, preferably within the NHS. Some supervisory experience in a patient/service focused environment delivering services to a number of people and managing workload priorities.

Skills: Able to create and interpret data sets e.g. from Excel Spreadsheets or waiting lists. Strong IT skills including use of Microsoft Office Software package. Strong competence with the use of EMIS (or equivalent) Electronic patient records.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check.