At a Glance
- Tasks: Support MSK and Specialist Services with efficient administration and customer care.
- Company: Surrey Downs Health & Care, a community-focused healthcare provider.
- Benefits: Competitive salary, flexible working environment, and opportunities for professional growth.
- Other info: Join a dynamic team in a supportive healthcare setting.
- Why this job: Make a difference in patient care while developing your administrative skills.
- Qualifications: Experience in administration, strong communication skills, and a positive attitude.
The predicted salary is between 27106 - 28850 £ per year.
Surrey Downs Health & Care is looking to recruit a hard-working, enthusiastic, flexible, friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead Hospital, administration team.
What you have:
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Strong organisational skills
- Experience of delivering a wide range of administration tasks to a high standard
- Experience of working within a team
- Proven track record of delivering on objectives within a constantly changing environment
- Ability to act on own initiative and work independently, where required
- Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis – training will be given for Emis
Provide a high quality efficient administration service to support the smooth running of Specialist Services. Work flexibly within the wider administration teams and SPA to deliver services effectively with clinicians and team leaders. Provide a high quality customer care first point of contact service using the telephone, email, written correspondence and/or face to face. This may involve the delivery of reception, patient admissions and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload.
Main duties of the job:
- Provide day-to-day administrative activities to support MSK and Specialist Services, including patient data processing, data entry, filing, photocopying, scanning etc., as agreed and required.
- Act as the non-clinical point of contact for patients, carers and others utilising the service, managing enquiries, problems or concerns and forwarding to relevant staff.
- Respond to and manage unexpected events occurring within the site/front of house.
- Retrieve messages from clinical team telephone answering machine and forward to appropriate person via a range of transmission options based upon urgency.
- Ensure mail is collected and dispatched promptly.
- Undertake booking, cancellation and rebooking of appointments for MSK and Specialist Services, checking patient details and updating amendments.
- Book into clinician diaries appointments at the appropriate time in accordance with the booking process.
Person specification:
Experience:
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public/in a customer care environment
- Intermediate Microsoft Office including Word, Excel, Outlook; keyboard skills for the regular use of computer systems
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Professional, flexible, positive, adaptable, persuasive, motivated, diplomatic, pro-active and innovative team player adaptable to change
Knowledge:
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working in a team
- Utilising IT data collection formats and databases to produce reports for management information
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Excellent attention to detail
- Good organisational skills – able to deliver agreed objectives within an agreed timeframe
- Experience in an NHS/medical services environment
Driving License:
- Full UK driving License
Patient Services Administrator in Leatherhead employer: Epsom and St Helier University Hospitals
Surrey Downs Health & Care is an exceptional employer, offering a supportive and dynamic work environment at Leatherhead Community Hospital. With a strong emphasis on employee development and a commitment to high-quality patient care, we provide our staff with opportunities for growth and training, ensuring that you can thrive in your role as a Patient Services Administrator. Join us to be part of a friendly team dedicated to making a difference in the community while enjoying a competitive salary and flexible working arrangements.
Contact Details:
Epsom and St Helier University Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Administrator in Leatherhead
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Epsom and St Helier University Hospitals for the Patient Services Administrator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Services Administrator in Leatherhead
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Epsom and St Helier University Hospitals, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Epsom and St Helier University Hospitals, and how you can make a difference!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Epsom and St Helier University Hospitals.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Epsom and St Helier University Hospitals appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Epsom and St Helier University Hospitals supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
