Care Co-Ordinator-Surrey Downs H&C in Ewell

Site: Bourne Hall Health Centre, Town: Ewell

Salary: £29,812 - £32,715 Per Annum Pro Rata inc Fringe HCAS

Salary period: Yearly

Closing: 14/05/2026 23:59

Job overview: Surrey Downs Health & Care is an exciting and innovative role which will involve working alongside community GPs, paramedics, pharmacists, district nurses and a growing team of care co‑ordinators and administrators to wrap care around our population as a ‘one team’ approach providing co‑ordination and navigation of care and support to our patients.

Main duties of the job:

• Take referrals for individuals or proactively identify people who could benefit from support through care co‑ordination.
• Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.
• Work towards increasing patients’ understanding of how to manage and develop health and wellbeing through offering advice and guidance.
• Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
• Work with the wider PCN, MDTs and the social prescribing service to look at how carers can support people – this could include the initial identification of carers onto the carer register.
• With training, support people to develop and implement personalised care and support.

Working for our organisation: Surrey Downs Health and Care delivers care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations. Surrey Downs Health and Care has a track record of providing person-centred care that goes beyond organisational boundaries to do what is best for the individual.

This partnership includes:

• The three GP federations: GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area.
• Epsom and St Helier’s University Hospitals NHS Trust.
• Surrey County Council.

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us. It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before. In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Detailed job description and main responsibilities:

• Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory and voluntary organisations.
• Help people transition seamlessly between secondary and community care services, conducting follow‑up appointments, and supporting people to navigate through the wider health and care system.
• Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
• Keep accurate and up‑to‑date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Person specification:

Qualifications:

• Car driving licence.
• NVQ Level 3 in adult care – advanced level or equivalent qualifications or working towards it.
• Intermediate knowledge of IT systems, databases and software programmes such as Outlook, Word, Excel, PowerPoint.

Experience:

• Significant administrative/secretarial experience including initiating and maintaining office systems.
• Demonstrable experience in dealing with the public and handling sensitive and confidential information.

Knowledge:

• Knowledge of health and social care or the voluntary sector.

Safeguarding: We are committed to safeguarding children and adults who are at risk of abuse. If this post has access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. All employees also have a responsibility for safeguarding children and vulnerable adults in the course of their duties.

Legal and Compliance: This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) and the Order 2020. Disclosure to the Disclosure and Barring Service is required.