At a Glance
- Tasks: Enhance patient well-being by providing excellent food and beverage service in a hospital setting.
- Company: Join Epsom and St Helier University Hospitals NHS Trust, dedicated to quality patient care.
- Benefits: Competitive pay of £15.42 per hour, flexible shifts, and a supportive work environment.
- Other info: Opportunities for both full-time and part-time roles with career growth potential.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Customer service experience and effective communication skills are essential.
At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. We welcome applicants who share our values.
As a ward hostess, you will help to enhance our patient well-being and their experience in the hospital. Working closely with other hospital staff, you will be expected to deliver a great level of customer service to all patients, visitors, staff and various stakeholders.
Main duties of the job:
- Provide an efficient food and beverage service to patients on wards, ensuring that food and beverages meet patients’ medical, dietary and cultural needs.
- Help to prepare the service areas with the necessary equipment, such as crockery, serving utensils, and condiments.
- Responsible for food preparation and production, maintaining a high standard of hygiene and food handling, while ensuring all food served to patients is easily accessible.
Full Time & Part Time Contract Available: (Shift pattern will include evening and weekend working)
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to ensure that we deliver the best possible care to the communities we serve.
Person specification:
- Health & Safety Awareness
- NVQ level 1 & 2 or equivalent
- Previous work in a customer-facing role
- Able to read, write and converse in English
- Able to understand and follow written and verbal instructions
- Effective oral and written communication skills
- Previous experience in a healthcare setting
Your application should clearly reflect the job description and person specification, as shortlisting will be based on these criteria. We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required.
Ward Host (Epsom) employer: Epsom and St Helier University Hospitals
Surrey Downs Health and Care is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in Epsom, the organisation provides opportunities for growth within the NHS framework, ensuring that staff are equipped with the skills and knowledge to excel in their roles while contributing to meaningful healthcare outcomes.
Contact Details:
Epsom and St Helier University Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ward Host (Epsom)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Epsom and St Helier University Hospitals. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Epsom and St Helier University Hospitals
Don't be shy about reaching out to Epsom and St Helier University Hospitals directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ward Host (Epsom)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Epsom and St Helier University Hospitals and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
