Ward Clerk in Epsom

Main area: Ward Clerk Grade Band 3

Contract: Permanent

Hours: Full time - 37.5 hours per week (Long Days, Weekends and Bank Holidays)

Site: Epsom Hospital

Salary: £30,630 - £32,346 Pa incl HCAS Outer pro rata

Salary period: Yearly

Closing: 19/07/2026 23:59

At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. We welcome applicants who share our values.

Job overview: The opportunity has arisen for a Ward Clerk to join the Acute Medical Unit at Epsom General Hospital working full time hours including weekends and bank holidays. We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role would be an advantage, though not essential. You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met. This is an important role which helps run an efficient service but is also an extremely rewarding one. We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.

Main duties of the job: We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role would be an advantage, though not essential. You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met.

Working for our organisation: Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Person specification:

• Education: Good general education with GCSE or equivalent in English at grade C or above, ECDL, NVQ level 2 in Business Administration or Customer Care or equivalent.
• Experience: Experience of using a full range of IT/patient administration systems, experience of patient administration work in a healthcare setting, experience of face-to-face customer contact.
• Skills: Excellent interpersonal and customer care skills, computer literate, with experience of using a keyboard, knowledge of NHS service provision including the pathway of care, knowledge of healthcare administrative systems and processes, understanding of medical terminology.