At a Glance
- Tasks: Coordinate patient pathways and manage theatre scheduling in a busy Urology Department.
- Company: Join Epsom and St Helier Hospitals, where respect and teamwork are our core values.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for career progression.
- Other info: Dynamic team environment with a focus on professional development and support.
- Why this job: Make a real difference in patient care while gaining valuable NHS administrative experience.
- Qualifications: Good general education and experience in healthcare administration preferred.
The predicted salary is between 33262 - 36027 £ per year.
At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. We welcome applicants who share our values.
An exciting opportunity has arisen to join our experienced and supportive administrative team within the busy Urology Department at Epsom General Hospital. This role will primarily support our Stone Team, ensuring patients are monitored and progressed efficiently throughout their treatment pathway.
Key responsibilities include:
- Coordinating surgical procedures, managing theatre scheduling, and overseeing Stone outpatient clinic bookings to ensure patients receive timely, high-quality care.
- Working collaboratively with consultants, clinical nurse specialists, ward staff, theatre teams, and other departments to ensure patients progress smoothly through their treatment pathway.
- Managing outpatient clinic bookings, including scheduling new and follow-up appointments, clinic utilisation, and patient communication.
- Tracking and monitoring patient pathways to ensure RTT and other national waiting time standards are met, proactively identifying and resolving delays.
- Liaising with patients regarding appointments, admissions, investigations, and surgical procedures, providing a professional and compassionate service.
- Maintaining accurate patient records on hospital information systems, ensuring data quality and confidentiality at all times.
- Supporting the validation of waiting lists and contributing to service improvement initiatives aimed at enhancing patient care and operational efficiency.
- Undertaking any other administrative duties appropriate to the role to support the smooth running of the Urology service.
Qualifications:
- Good general education with GCSE or equivalent in English at grade C or above.
Experience:
- Experience of using a full range of IT/Patient administration systems (including iCLIP).
- Experience of patient administration work in a healthcare setting.
Knowledge:
- Knowledge of patient pathways (RTT / DM01 / Cancer).
- Knowledge of confidentiality and data protection principles.
- Understanding of medical terminology.
Skills:
- Demonstrates excellent interpersonal, verbal and written communication skills.
- Evidence of ability to prioritise workload and work without direct supervision.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Patient Pathway Coordinator - Urology in Epsom employer: Epsom and St Helier University Hospitals
Epsom and St Helier University Hospitals is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With opportunities for growth in a dynamic healthcare environment, our team members benefit from collaborative community engagement and the chance to make a meaningful impact on patients' lives, particularly in the field of stroke care.
Contact Details:
Epsom and St Helier University Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Coordinator - Urology in Epsom
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Epsom and St Helier University Hospitals.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Epsom and St Helier University Hospitals.
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When you find roles that excite you, especially at places like Epsom and St Helier University Hospitals, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Pathway Coordinator - Urology in Epsom
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Epsom and St Helier University Hospitals.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Epsom and St Helier University Hospitals.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Epsom and St Helier University Hospitals. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Epsom and St Helier University Hospitals. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Epsom and St Helier University Hospitals’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
