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- Tasks: Coordinate patient pathways, ensuring smooth scheduling and administrative support for the respiratory department.
- Company: Epsom and St Helier University Hospitals NHS Trust, dedicated to high-quality patient care.
- Benefits: Join a diverse team with opportunities for personal growth and community impact.
- Why this job: Make a real difference in patient care while developing valuable skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for helping others.
- Other info: Be part of a dynamic team serving a diverse community.
The predicted salary is between 28800 - 43200 £ per year.
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and/or discharge. The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
- To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, National Cancer Waiting Times Guidance etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.
- To provide administrative support to consultant/clinical teams including the management of clinician's diaries/timetables. Ensure consultants' timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates/departments and/or general managers as required for efficient processes.
- To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s). Check patient identity details including all demographic information during patient encounters. Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Patient Pathway Coordinator - Respiratory Department in Epsom employer: Epsom and St Helier University Hospitals
Contact Detail:
Epsom and St Helier University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator - Respiratory Department in Epsom
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the respiratory department. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the NHS Trust, their values, and recent news. Show them you’re not just another candidate but someone who genuinely cares about patient pathways.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions related to patient care and administrative support, so you can confidently showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Pathway Coordinator - Respiratory Department in Epsom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Patient Pathway Coordinator role. We want to see how you can contribute to providing top-notch patient care!
Showcase Your Communication Skills: Since this role involves being a point of contact for patients and clinical staff, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've got experience in administrative roles or healthcare settings, make it shine! We love seeing how your background can help us improve patient pathways and support our clinical teams.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Know the Patient Pathway Inside Out
Make sure you understand the patient pathway process thoroughly. Familiarise yourself with the principles and target waiting times set out in the NHS Constitution. This will show your commitment to providing high-quality patient care and your ability to support clinical staff effectively.
✨Demonstrate Your Administrative Skills
Be prepared to discuss your experience with administrative tasks, especially in a healthcare setting. Highlight your ability to manage diaries, schedule appointments, and maintain accurate records. Bring examples of how you've improved processes or handled challenges in previous roles.
✨Showcase Your Communication Skills
As a Patient Pathway Coordinator, you'll be the point of contact for patients and clinical teams. Practice articulating how you would handle patient inquiries and ensure clear communication between all parties. Use role-play scenarios to prepare for potential questions about managing difficult conversations.
✨Research the Trust and Its Values
Take some time to learn about Epsom and St Helier University Hospitals NHS Trust and its commitment to diverse communities. Understanding their values and mission will help you align your answers with what they are looking for in a candidate, making you stand out during the interview.
