At a Glance
- Tasks: Coordinate and schedule patient care in the Cardiology department, ensuring smooth operations.
- Company: Join Epsom and St Helier Hospitals NHS Trust, a respected healthcare provider.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Flexible working across hospital sites with a focus on teamwork and respect.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: GCSE in English, IT proficiency, and experience in healthcare administration.
Band 4 Main area Cardiology. Grade Band 4. Contract Fixed term: 12 months. Hours Full time - 37.5 hours per week. Site: Epsom Hospital. Town: Epsom. Salary £33,262 - £36,027 PA including HCAS Outer pro rata. Salary period: Yearly. Closing 26/07/2026 23:59.
At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of everything we do by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work.
Job overview: This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support coordination and scheduling of an expanded programme of work. The successful candidate must be adaptable in their approach and demonstrate a commitment to high-calibre, patient-centred care.
Main duties of the job: The post holder will work closely with the Cardiology Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Cardiology service. Act as the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment and/or discharge. Handle patient-facing activity, including managing and supporting queries from patients, clinicians and fellow staff. Excellent telephone skills and IT proficiency are essential. The role requires the postholder to work at both hospital sites for several days each week. A flexible approach, excellent interpersonal skills and high standards of customer service are essential. If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you.
Working for our organisation: Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey, as well as specialist services in renal and neonatal intensive care for a wider area including parts of Sussex and Hampshire.
Person specification:
- Knowledge: Computer literate, experienced with keyboard entry; Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications; Knowledge of confidentiality and data protection principles; Knowledge of health and safety; Understanding of equality and diversity principles; Knowledge of NHS service provision including national waiting time standards; Understanding of medical terminology; Knowledge of healthcare administrative systems and processes.
- Qualifications: General education with GCSE or equivalent in English at grade C or above; ECDL NVQ or working towards NVQ or equivalent.
- Experience: Experience of using a full range of IT / patient administration systems; Experience working with Cerner; Experience working in a similar patient administration role in a hospital / health care setting.
- Skills: Knowledge & awareness of diversity and human rights as appropriate to your role; Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role; Understanding individual communication, physical & emotional needs; recognising preferences; Ability to provide a customer-focused service; Dealing with customer complaints and experience of customer care; Ability to prioritise tasks effectively without direct supervision; Evidence of workload prioritisation and independent work; Excellent interpersonal, verbal and written communication skills.
- Other Requirements: Honest, reliable and trustworthy; Respectful treatment of patients, visitors and colleagues; Ability to travel between Trust sites; Flexibility to meet the needs of the team, service and Trust; Proactive, initiative-seeking and solution-oriented; Willingness to take ownership and accountability; Curiosity.
Patient Pathway Coordinator - Cardiology in Epsom employer: Epsom and St Helier University Hospitals
Epsom and St Helier University Hospitals is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. With opportunities for growth in a dynamic healthcare environment, our team members benefit from collaborative community engagement and the chance to make a meaningful impact on patients' lives, particularly in the field of stroke care.
Contact Details:
Epsom and St Helier University Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Coordinator - Cardiology in Epsom
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We think you need these skills to ace Patient Pathway Coordinator - Cardiology in Epsom
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Epsom and St Helier University Hospitals, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Epsom and St Helier University Hospitals, and how you can make a difference!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
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Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Epsom and St Helier University Hospitals.
✨Familiarise Yourself with Healthcare Regulations
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✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Epsom and St Helier University Hospitals supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
