Fundraising Officer in Epsom

At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. We welcome applicants who share our values.

The much-loved ESTH Charity is dedicated to going above and beyond for our patients, their families, and the incredible staff who care for them. Thanks to the generous funds we receive, we are able to deliver vital support and enhancements that the NHS alone cannot provide. We are on the lookout for a passionate and proactive Fundraising Officer to join our small but driven team at a pivotal moment in our journey.

Main duties of the job:

• You will work hand-in-hand with the Head of Charity to support income generation across a range of fundraising streams, from community, events and individual giving to corporate partnerships and trusts.
• You will be the friendly, first point of contact for many of our supporters, offering thoughtful stewardship, responding to enquiries, and making sure every donor feels appreciated and connected to the impact they are making.
• As a key member of the team, you will work closely and collaboratively with colleagues including those in charity finance, our fund advisors and key stakeholders within the hospital senior leadership team.

Detailed job description and main responsibilities:

• Fundraising and Supporter Management: Act as the first point of contact for all fundraising and donation enquiries, offering exceptional supporter care that makes every donor feel valued and appreciated. Ensure every donation is recorded accurately, supporters are thanked promptly and queries are responded to with thoughtfulness and efficiency. Co-ordinate and deliver the Charity events portfolio, including challenge events, supporter-led events, and third-party events, providing excellent stewardship to all participants. Support on the Charity’s annual flagship abseil event with support from the wider team, to increase engagement and fundraising outcomes. Lead on the Charity’s own events portfolio including staff pub quizzes, NHS birthday, Christmas events such as the ‘Lighting Ceremony’, bucket collections etc. Manage the community fundraising income stream, nurturing existing relationships and developing new partnerships to generate income. Support the Head of Charity in developing corporate partnerships and manage relationships with smaller corporate supporters. Work with the Head of Charity to develop and implement a new lottery programme, with a focus on growing unrestricted regular income. Collaborate with the Grants and Fund Engagement Manager to support fund advisors in raising income for their Special Purpose Funds. Contribute to grant and trust applications, working closely with the Head of Charity and the Grants and Fund Engagement Manager.
• Data and Financial Management: Ensure donor data is accurately recorded and maintained in line with relevant data protection legislation. Work closely with charity finance to ensure donations are appropriately coded and donation information is shared accurately. Develop and manage effective administrative systems to support fundraising and relationship management.
• Monitoring and Reporting: Regularly report on fundraising activities, income and impact of key initiatives to the wider team and support the preparation of reports for wider stakeholders including the Charitable Funds Committee.
• Communications: Develop our web-based fundraising, website donation portal and systems including keeping our fundraising content up to date on our website. Create engaging content to market fundraising activities via social media, printed materials, and posters across our hospital sites. Contribute ideas that will help raise the Charity’s profile and convert supporters into active donors and fundraisers.
• Compliance and Administration: Ensure all fundraising activity is keeping with the Fundraising Regulators Code of Fundraising Practice and is compliant with fundraising regulations. Work with the team to ensure a consistent and accurate log of gifts in kind. Collaborate with colleagues across the Charity and Trust, contributing experience and ideas to shared projects and goals.
• General responsibilities: To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Qualifications: Degree plus experience or formal qualification related to charity, fundraising or a related field.

Experience: Experience in a fundraising, charity or similar income-generating role. Experience of supporter/donor/volunteer stewardship. Experience planning and delivering successful events. Experience producing content for fundraising campaigns across digital and print. Strong customer service skills and ability to work with a wide range of stakeholders. Demonstrated ability to manage multiple priorities. Experience tracking income and expenditure. Experience of working towards income targets. NHS or healthcare sector experience.

Skills: Good understanding of fundraising principles and best practice. High level of accuracy and attention to detail. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to build relationships at all levels. Collaborative working style and commitment to inclusivity. Ability to give and receive constructive feedback. Knowledge of NHS systems and understanding of the challenges facing staff and patients.

Other: Ability to work independently, take initiative, and manage workload with minimal supervision. Professional, with high standards of integrity and conduct. Confident and approachable, with the ability to build positive working relationships. Flexible and adaptable team player. Highly organised, with the ability to manage multiple tasks and priorities. Motivated and committed to delivering high quality outcomes.