ED Deputy Admin Manager | Epsom and St Helier University Hospitals NHS Trust

Responsibilities include ensuring the provision of day-to-day administrative functions in ED, making sure the areas are running effectively and efficiently while providing high standards of performance. This includes:

• Particular reference to patient experience and care, quality assurance, and efficient administrative processes.
• Supervision of administrative staff.
• Ensuring the 24/7 smooth running of Reception and Patient Navigator roles, including filling shifts as soon as vacancies are evident.
• Proactively assisting with the management of issues raised at administration meetings as necessary.
• Producing and managing admin rotas, ensuring appropriate and adequate cover twenty-four hours a day.
• Coordinating departmental training courses.
• Recruitment and training, including assisting with shortlisting, interviewing, and recruitment of staff.
• Induction of new ED Administration staff to the department.
• Training to ensure ED Administration staff are competent to cope in the event of a major incident and that all mandatory training is up to date.
• Completion of leavers and variation forms.
• Following Trust Promoting Attendance Policy and completing return to work interviews as required.
• Assisting with workforce data required by Human Resources, including completion of the blue positive reporting book, iPoint, and E-Rostering.
• Assisting the ED Service Admin Manager with design and distribution of admin rotas, maintaining an adequate level of staff, including management of AL requests and escalating any issues.
• Checking bank shifts for authorisation by the ED Service Delivery Manager.
• Reviewing staff as part of the KSF process and ensuring that staff have an ongoing training plan.
• Coordinating ED Administration meetings and ensuring robust communication between staff.
• Encouraging Admin staff to complete their statutory and mandatory training.

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.