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- Tasks: Coordinate and schedule patient care pathways in a dynamic healthcare environment.
- Company: Join Epsom and St Helier University Hospitals NHS Trust, serving diverse communities.
- Benefits: Gain valuable experience in healthcare administration with a supportive team.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for improving patient experiences.
- Other info: Flexible working across hospital sites with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work. Reporting to the Assistant Service Manager for Gastroenterology, you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
Responsibilities
- Be the point of contact for all administrative and clerical issues relating to a patient's care pathway, tracking and supporting patients from referral to treatment and/or discharge.
- Manage and support queries from patients, clinicians and fellow staff.
- Provide excellent telephone skills and good IT proficiency to help with day-to-day duties.
- Be able to work at both hospital sites each week as required.
- Be solution-focused, good at prioritising and motivated to improve the patient experience.
About the Employer
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Patient Pathway Coordinator - Gastroenterology in City of Westminster employer: Epsom and St Helier University Hospitals
Contact Detail:
Epsom and St Helier University Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator - Gastroenterology in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Epsom and St Helier University Hospitals NHS Trust on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and administration. We should also think of examples that showcase our problem-solving skills and customer service experience.
✨Tip Number 3
Show off our flexibility! Since the role requires working at both hospital sites, let’s highlight our adaptability and willingness to go the extra mile during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Patient Pathway Coordinator - Gastroenterology in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Pathway Coordinator role. Highlight your administrative experience and any relevant customer service skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Epsom and St Helier University Hospitals NHS Trust. Keep it engaging and personal!
Show Off Your Interpersonal Skills: Since this role requires excellent interpersonal skills, make sure to include examples of how you've successfully communicated with patients or colleagues in the past. We want to see how you can enhance the patient experience!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Know Your Patient Pathway
Familiarise yourself with the patient care pathway in gastroenterology. Understand the stages from referral to treatment and discharge, as this will show your commitment to improving patient experiences and your knowledge of the role.
✨Showcase Your Interpersonal Skills
Prepare examples that highlight your excellent interpersonal skills. Think about times when you’ve successfully managed queries or resolved issues for patients or colleagues, as this is crucial for the role.
✨Demonstrate Flexibility and Problem-Solving
Be ready to discuss how you handle changing priorities and unexpected challenges. Share specific instances where you’ve had to adapt quickly and find solutions, as this aligns with the dynamic nature of the job.
✨Brush Up on IT Proficiency
Since good IT skills are essential, make sure you’re comfortable with common administrative software and tools. If possible, mention any relevant experience you have with scheduling systems or patient management software during the interview.
