At a Glance
- Tasks: Serve and greet customers, providing excellent food and beverage service.
- Company: Join Epsom and St Helier University Hospitals NHS Trust, serving a diverse community.
- Benefits: Earn £13.85 per hour with flexible full-time hours and training opportunities.
- Other info: Opportunity for career growth in a supportive team.
- Why this job: Make a difference in people's lives while working in a vibrant hospital environment.
- Qualifications: Good English skills and experience in retail or catering preferred.
The predicted salary is between 13.85 - 13.85 £ per hour.
Main area Retail Catering Assistant – Subway Grade LLW – Not Agenda For Change Contract Permanent Hours: Full time, Flexible working, 37.5 hours per week (5 days out of 7).
Site: St Helier Hospital Town Carshalton.
Salary: £13.85 per hour – LLW, hourly. Closing 30/06/2026 23:59
Job overview
The catering assistant role is responsible for serving and greeting customers in a friendly and efficient manner, promoting coffee consumption by educating customers on various coffee types at coffee outlets at Epsom and St Helier University Hospitals NHS Trust. This role is expected to provide an effective and efficient food and beverage service and excellent customer service and exceed the expectations of all patients, staff and various stakeholders. Ensure that all policies and procedures are strictly adhered to in the day-to-day operation of food service to patients and to ensure that a high quality of food is delivered.
Main duties of the job
The catering assistant is responsible for serving and greeting customers in a friendly and efficient manner in the hospitality outlets at Epsom and St Helier University Hospitals NHS Trust. This role is expected to provide an effective and efficient food and beverage service and excellent customer service and exceed the expectations of all patients, staff and various stakeholders. This role is mainly to work in the Subway as a Sandwich Artist but the role requires work in other retail outlets if required. Permanent – 37.5 hours per week, 5 out of 7 days.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
- Qualifications
- Good level of spoken and written English
- Level 2 Food Safety or working towards, must be available to undertake mandatory training at short notice to comply with Food Safety
- Experience
- Subway experience
- Retail High street experience
- Catering and Hospitality experience
- Knowledge and Skills
- Excellent communication and people skills
- Customer focused and excellent interaction skills with customers and team members
- Excellent retail and catering knowledge
- Able to work with minimal supervision following set of procedures
- Ability to learn new skills
- Good numeracy skills to understand principles of stocktake and stock control
- Knowledge of allergens and cultural needs
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Retail Catering Assistants (Epsom) in Carshalton employer: Epsom and St Helier University Hospitals
Epsom and St Helier University Hospitals NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours and a commitment to high-quality service, staff have the opportunity to grow within a diverse and dynamic environment, serving a rich community in southwest London and northeast Surrey. Join us to make a meaningful impact while enjoying competitive pay and a collaborative team atmosphere.
Contact Details:
Epsom and St Helier University Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Catering Assistants (Epsom) in Carshalton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Epsom and St Helier University Hospitals. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Epsom and St Helier University Hospitals
Don't be shy about reaching out to Epsom and St Helier University Hospitals directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retail Catering Assistants (Epsom) in Carshalton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Epsom and St Helier University Hospitals and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
