Patient Pathway Performance Assistant in Carshalton

The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement. Based in a team of Performance Coordinators, the post holder will be responsible for accurately tracking a cohort of patients and, in conjunction with various admin teams, supporting them from referral to treatment or discharge.

The postholder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

Role Responsibilities

• To work as part of a clinical team assisting the Patient Pathway Coordinator to ensure that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy.
• Ensure that patients are informed with reasonable notice, and that all relevant paperwork is completed for given appointments.
• Assist in the tracking of patients' pathways in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011.
• Ensure cancellations are rescheduled and recorded in accordance with Trust policy.
• Ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system(s).
• Work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient attendances and admissions.
• Maintain a Patient Tracking List accurately and work with Divisional teams to ensure patients are seen in accordance with Trust Access Policy.
• Ensure that all patients are scheduled in accordance with outpatient, diagnostic and inpatient/day case waiting time targets.
• Refer to the Patient Pathway performance Coordinator in instances when complex issues present themselves as a first point of contact before referring to the Performance team Supervisor.
• Liaise with clinical/diagnostic teams to ensure that all diagnostic appointments are booked within an appropriate timescale and results are available.
• Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner.
• Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
• Undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required.
• Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients' rights and diversity and ensuring fair access to services.

About the Organization

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021.