At a Glance
- Tasks: Coordinate and schedule patient care pathways in a dynamic healthcare environment.
- Company: Join Epsom and St Helier Hospitals NHS Trust, dedicated to excellent patient care.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Flexible working across two hospital sites with a focus on teamwork and respect.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: GCSE in English and experience in healthcare administration preferred.
The predicted salary is between 33262 - 36027 £ per year.
Band 4
Main area: Diabetes and Endocrinology
Contract: Fixed term: 12 months
Hours: Full time - 37.5 hours per week
Site: St Helier Hospital
Town: Carshalton
Salary: £33,262 - £36,027 p.a incl of HCAS Outer
Salary period: Yearly
Closing: 17/06/2026 23:59
At Epsom and St Helier Hospitals, we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. We welcome applicants who share our values.
Job overview: We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Main duties of the job: Reporting to the Assistant Service Manager for Gastroenterology, you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service. The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment and/or discharge. The role requires you to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites each week. If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Working for our organisation: Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to ensure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities: Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification:
- Knowledge: Computer literate, with experience of using a keyboard; Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications; Knowledge of confidentiality and data protection principles; Knowledge of health and safety; Understanding of principles of equality and diversity; Understanding of medical terminology; Knowledge of healthcare administrative systems and processes.
- Qualifications: Good general education with GCSE or equivalent in English at grade C or above; NVQ or working towards NVQ or equivalent.
- Experience: Experience of using a full range of IT/Patient administration systems; Experience working with DictateIT3, iPM, iCM, iFIT; Experience working in a similar patient administration role in a hospital/health care setting.
- Skills: Knowledge & awareness of diversity and human rights as appropriate to your role; Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role; Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences; Ability to provide a customer focused service; Knowledge of dealing with customer complaints and experience of customer care; The ability to prioritise tasks effectively without direct supervision.
Safeguarding and DBS Checks: We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Patient Pathway Coordinator - Diabetes and Endocrinology in Carshalton employer: Epsom and St Helier University Hospitals
Epsom and St Helier University Hospitals NHS Trust is an exceptional employer that prioritises respect, kindness, and teamwork, creating a supportive work environment for its staff. With a commitment to employee growth and development, the Trust offers numerous opportunities for training and advancement while serving a diverse community in southwest London and northeast Surrey. Working here means being part of a dedicated team that strives to deliver outstanding patient care, making it a truly rewarding place to build your career.
Contact Details:
Epsom and St Helier University Hospitals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Coordinator - Diabetes and Endocrinology in Carshalton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Epsom and St Helier Hospitals' values and mission. This will help you align your answers with what they care about, showing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the point of contact for patients and staff, being able to communicate clearly and effectively is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled challenges or improved processes. This will demonstrate your ability to be solution-focused, which is exactly what they're looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Patient Pathway Coordinator - Diabetes and Endocrinology in Carshalton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Patient Pathway Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Interpersonal Skills:Since this role requires excellent communication, be sure to showcase your interpersonal skills in your application. Share examples of how you've effectively interacted with patients or colleagues in previous roles.
Highlight Your IT Proficiency:We need someone who's comfortable with IT systems, so don't forget to mention any relevant experience you have with databases or patient administration systems. This will help us see that you're ready to hit the ground running!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Epsom and St Helier University Hospitals
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Pathway Coordinator. Familiarise yourself with the key duties like coordinating patient care and managing queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
Since this role requires excellent interpersonal skills, prepare examples of how you've effectively communicated with patients or colleagues in the past. Highlight any experiences where you provided exceptional customer service or resolved conflicts, as these will resonate well with the interviewers.
✨Demonstrate IT Proficiency
Brush up on your IT skills, especially with systems like Excel and any patient administration software mentioned in the job description. Be ready to discuss your experience with these tools and how they can help streamline processes in the role you're applying for.
✨Emphasise Flexibility and Teamwork
The job requires working across different hospital sites and collaborating with various teams. Prepare to discuss how you've adapted to changing environments and worked effectively within a team. This will show that you align with the organisation's values of respect and teamwork.
