Deputy Chief Operating Officer, Sutton Health and Care in Carshalton

• Deputy Chief Operating Officer, Sutton Health and Care
• Band 8d

Main area Senior Management Grade Band 8d Contract Permanent Hours Full time - 37.5 hours per week Job ref 343-8141451-AG

Site Green Wrythe Lane Health Clinic Town Carshalton Salary £100,493 - £114,951 pa pro rata inc. HCAS outer Salary period Yearly Closing 02/08/2026 23:59 Interview date 05/08/2026

At Epsom and St Helier Hospitals, above all we value respect.

We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork.

This enables us to provide great patient care and make ESTH a great place to work.

When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

This is an exciting opportunity to join Sutton Health and Care ((SHC) as Deputy Chief Operating Officer for community services.

The post holder will have excellent leadership skills, strategic insight and lead the transformation and delivery of planned care community services in line with the NHS Plan.

The role contains two main key components; excellent very senior leadership at a Deputy Chief Operating Officer level and experience of leading and transforming services and collaborative/multi organisational pathway design across the partner organisations across Sutton, aligned to the NHS Plan (neighbourhood development).

The post holder will also support the development of new ways of working across Sutton in line with the programmes of work of the Integrated Care Partnership Board aligned to PLACE based care and the Alliance aenda, with line management responsibilities for senior managers and deputising responsibilities for the Chief Operating Officer at strategic meetings and in strategic decision making discussions.

Main duties of the job

The post holder will be responsible for the delivery of SHC's operational performance including productivity and efficiency of planned and unplanned care teams under the employment of the Trust and provide expert transformational support for service development under the direction of the Chief Operating Officer.

This include include, in particular, the line management of the Band 8C Senior operational, transformation and clinical managers, deputising responsibilities for the Chief Operating Officer (banded at VSM) at strategic meetings and in strategic decision making discussions.

In particular, the role portfolio contains the responsibility for oversight of SHC's financial management (in alignment with the Trust corporate finance), SHC business planning, CIP delivery, workforce scrutiny and procurement delivery.

The role also leads and takes responsibility for the community development of BI and data, digitalisation for SHC and the line management of SHC's planned care portfolio and respective managers to include taking the lead responsibility for planned care transformation for SHC.

This is in relation to the Group outpatient transformation programme for which the portfolio holder will lead and be responsible for on behalf of SHC.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group (gesh) cares for a population of four million people in South West London and North East Surrey.

After years of collaboration, our two Trusts became a hospitals group in 2021.

While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Sutton Health and Care is an innovative venture between local partner health and social care organisations in which community services is fully integrated to support the delivery of a new model of care for the people of Sutton.

Hosted by ESTH, the model ensures the breaking down of traditional organisational barriers to enable the provision of care to be centred around the patient.

An Alliance Board representing all partners has been formulated to support consensus decision making.

SHC prides itself on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of staff benefits and development opportunities.

We are looking for employees who aspire to excellence, share our values and vision and can play a crucial role in our ongoing achievements.

• Detailed job description and main responsibilities
• Strategic Advice and Leadership
• Accountable for the delivery of performance, operational management and delivery of key KPIs within critical portfolio service areas
• Responsible for the delivery of SHCs performance, delivery and operations of key KPIs as set out within the NHS Plan and service specifications
• Lead responsibility for specific large scale programmes of work, related to the transformation of SHC and also aligned to external partnership and collaboration for instance those within the Sutton Alliance scope of work
• Deputise for the Chief Operating Officer at Board level and in relation to any strategic leadership discussions/decision making and strategic meetings
• Deputise for the Chief Operating Officer at relevant meetings to discuss financial and resource management, transformation plans and performance issues
• Lead for planned care delivery and strategic planned care transformation for SHC.

This includes participation in the gesh planned care transformation programme, to include CVRM and collaboration with primary care

• Leadership and responsibility thereof for senior management within SHC at banding levels 8C and above
• Lead responsibility for financial matters pertaining to SHC to include chairship of the workforce panel, workforce planning with assurance that budgetary controls are met
• Lead responsibility for risk, compliance, procurement and contract management for SHC
• Lead responsibility for business planning/CIP for SHC.
• Operational Leadership
• Lead responsibility for the direct performance and outcomes of key respective service areas with actions in place to address issues of under performance
• Lead responsibility for the SHC financial budget alongside the Chief Operating Officer to optimise resource management, ensuring that the service operates within the agreed contractual financial envelope
• Identify strategic and operational risks and implement mitigation plans, reporting significant risks and proposed actions through the governance of the organisation with onward escalation to the Alliance Board as appropriate
• Minimise boundaries between services, both within and outside the PCNs to maximise the impact of integrated care pathways
• Create effective working relationships with each of the partners to achieve effective use of resources or enhanced quality and productivity as appropriate
• Facilitate effective relationships with local stakeholders including local practices, wider partners and the local community to include voluntary, faith and charity sectors
• Lead and manage SHC community staff including recruitment, sickness and absence, appraisals, CPD and performance including working closely with professional leads to further develop skills and capabilities within the team
• Manage operational planning on behalf of the respective services within the portfolio, noting this may be subject to change as part of the Deputy role remit
• Ensure that SHC complies with all the relevant policies and procedures that relate to gesh/ESTH
• Responsible for appropriate data collection for the services, which is collated, to meet both internal and external requirements and provide statistical analysis reports for service delivery and performance in an accurate and timely manner
• Provide gesh, Sutton Alliance and LBS and other partners and stakeholders as requested with timely business reports to provide assurance as to the performance of SHC services including identification of mitigating actions
• Develop an annual capacity plan, activity profile and operational plan which achieves the key performance, quality and activity targets, monitor and manage this
• Responsibility for the SHC business planning process
• Participate in the community out of hours on call rota
• Participate in Integrated Leadership senior management decision making meetings on behalf of SHC
• As Deputy Director of SHC Lead and take responsibility for strategic programmes of work - both internal and external to the organisation
• Promote high level leadership to SHCs senior managers, operational managers, providing support, advice and enabling difficult and, at times, sensitive and complex conversations in relation to performance issues and concerns as appropriate
• Responsible for encouraging research and development, both internally and with other organisations as appropriate
• Contribute to and support the Trust's performance management and personal development review system.
• Performance and Quality Standards
• Lead and take the overall responsibility for key performance indicators (performance and finance) for SHC and the operational delivery of community services, working with managers to enable mitigations and resolve
• Responsible, with the Chief Operating Officer and associated team members, for ensuring performance improvement in services where performance indicators highlight improvement
• Ensure that all clinical services actively promote safe/effective care and provide positive patient experience as the means of delivery individualised patient care in conjunction with the Site Chief Nursing Officer.
• Clinical Governance and Risk Management
• Lead responsibility for risk management to include the risk register process, and compliance across SHC reporting and escalating to the Chief Operating Officer and Site Chief Nursing Officer as appropriate with mitigation planning and resolve
• Monitor risk, undertaking assessments in local areas of responsibility in accordance with the Trust Risk Strategy
• Investigate complaints and prepare initial draft responses on behalf of the service as required.
• Staff Management
• Manage staff in accordance with the Trust's Human Resources policies and procedures.

This includes recruitment and selection, performance management including appraisal and personal development planning and developing planning and dealing with disciplinary issues and appeals

• Investigate and lead disciplinary investigations for SHC as required.

Person specification

Education/Qualifications

• Project management certification
• Evidence of ongoing development as a manager in a particular or chosen field
• Professional or clinical qualification

Experience

• Significant experience at a senior management operational level above Band 8a in health and/or social care in a complex organisation
• Senior experience with managing departments or services both within the NHS or in a relevant organisational body.
• Good leadership/robust senior management experience
• Experience of transformation change in a multiagency environment and across organisation
• Experience of the procurement and contractual process
• Experience of managing complex conflict, sickness and performance issues
• Experience of effective budget responsibility and management, delivering to agreed targets to include CIP and business planning management
• Proven ability to integrate and motivate staff to deliver clear outcomes and results to improve user/carer experience
• Experience of managing multiagency teams

Skills/Abilities/Knowledge

• Strategic thinking and decision making skills
• Evidence of effective complex and sensitive interpersonal skills with particular ability to liaise with multidisciplinary team members and remain credible - both within and external to the organisation
• Evidence of higher level leadership ability in leading teams across organisations, departments or in large scale areas of work
• Demonstrate experience, innovation and creativity to redesign and develop services through transformation, innovation and service redesign
• Knowledge of current health and social care agenda
• Knowledge and experience of managing cultural change
• Provide and receive highly complex, sensitive or contentious information; barrier to understanding, agreement or cooperation requirement
• Present complex sensitive or contentious information to large groups including senior managers, external agencies.
• Ability to be able to negotiate, influence and provide complex higher level motivational reassurance
• Understanding of a range of engagement strategies for working in partnership with patients and carers, partners and workforce
• Evidence of strong customer focus and a drive to improve services and the health status of patients and the public
• Professional coaching and facilitation skills
• Personal Attributes
• Excellent oral, written communication skills including report writing and presentation skills to large groups of people both within the organisation and external to
• Ability to work independently and think creatively
• Ability to collaborate at different levels within the local system and find solutions on challenging issues
• Excellent organisational skills
• IT skills across a range of applications including MS Office
• Adaptability and flexibility
• Understanding of working with ambiguity
• Passionate about improving health and social care outcomes for the population
• Demonstrably open to new ideas and a management style that empowers others
• Political awareness and high emotional intelligence
• Ability to achieve results and targets and drive for best performance
• Confident and resilient
• Commitment to openness, honesty, inclusiveness and high standards
• Other Requirements
• Ability to travel across different work bases
• Flexible to meet the needs of the service i. e. on call rota
• Valid UK driving licence and access to car for business purposes
• Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an

Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

• Employer certification / accreditation badges
• Application numbers
• #J-18808-Ljbffr