Bank Principal Technician, Outpatient - Band 6 in Carshalton

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID-19. At Epsom and St Helier Hospitals, we value respect and put it at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. We welcome applicants who share our values.

Job Overview

• Registered Pharmacy Technician with BTEC/NVQ Level 3 qualification.
• Significant hospital pharmacy experience, including dispensary operations and medicines supply.
• Experience of supervising, training and appraising pharmacy staff.
• Experience of stock management, dispensing and patient counselling.
• Experience of managing workload, rotas and operational pharmacy services.
• Strong leadership, organisational and communication skills.
• Ability to prioritise workload, manage performance issues and work under pressure.
• Excellent attention to detail and commitment to safe systems of work.
• Good IT skills and experience using pharmacy computer systems.

Detailed Job Description and Main Responsibilities

• Manage the day-to-day operational running of pharmacy dispensaries, ensuring safe, efficient and timely dispensing services.
• Supervise and support pharmacy technicians, assistants, trainee technicians, trainee pharmacists and rotational pharmacists.
• Undertake inpatient, discharge and outpatient dispensing in accordance with departmental procedures.
• Maintain ACPT accreditation and undertake final accuracy checking of prescriptions.
• Manage stock control, stock ordering, expiry date monitoring and controlled drug checks.
• Coordinate dispensary rotas, weekend and bank holiday staffing arrangements.
• Lead induction, training, competency assessment and development programmes for pharmacy staff.
• Monitor service performance, investigate incidents, manage risks and support continuous service improvement.
• Contribute to the development, implementation and review of pharmacy procedures and policies.
• Support recruitment, appraisal, staff management and sickness absence management processes.
• Support the safe and effective use of EPMA systems, including iCLIP, through clinical screening, medicines optimisation, user support and implementation of prescribing system changes.

Person Specification

• Qualifications: Management training, ACPT facilitator, Educational Supervisor.
• Experience: Minimum 4 years experience - at least 3 years hospital. Experience in supervision of staff. Computer literate for dispensing and stock keeping purposes. Staff training and appraisal. Dispensing/supply of clinical trials. Patient/carer counselling. Assessment of level 2 and level 3 NVQ learners. Stock management. Experience with the JAC pharmacy computer system. Change management. Risk assessment. Complaint and incident investigation.
• Skills/Abilities: Good interpersonal skills. Good communication skills – verbal and written. Ability to meet objectives and targets. Ability to motivate self and others. Ability to lead a team. Ability to organise own workload and that of others. Good time management. Ability to work under pressure and prioritise work. Team player. Problem solving skills. Ability to work accurately with attention to detail. Customer care. Demonstrates initiative. Good IT skills. Familiarity with Datix.

Other Requirements

• Professional appearance.
• Good attendance record.
• Commitment to CPD.
• Sets high standards.
• Work flexible hours.
• Participate in weekend, late duty and Bank Holiday work.
• Good time keeping.
• Efficient.
• Reliable.

Our mission: ‘to put the patient first by delivering great care to every patient, every day.’ There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients. We offer all employees fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach. ESTH values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.