Band 8a - Bank Principal Pharmacist, Outpatient Services

We strongly encourage and support vaccination uptake as this remains the best line of defence against COVID‑19. At Epsom and St Helier Hospitals we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork.

Job overview: To participate in and develop outpatient dispensing services Trustwide, to meet the needs of the users of the service and the required standards of professional and legislative practice; to provide professional support and management of the pharmacy outpatient team; to oversee pharmacy management of all clinical trials Trustwide.

• Participate in, manage and develop all Trust outpatient dispensing services in line with the pharmacy and Trust strategy.
• Ensure timely and efficient delivery of outpatient services responding to changes in national, local or Trust strategic direction or operational challenges.
• Direct and control the work of staff accountable and ensure that this work is carried out safely and efficiently, and respond promptly and appropriately to any new guidance.
• Work on both Trust sites and align pharmacy outpatient service.
• Liaise with clinics and prescribers to improve the service provided to, and the experience of, our patients by proactively discussing issues that are having a negative impact on our service.
• Oversee the Trust home delivery and patient counselling service.
• In conjunction with the Deputy Chief Pharmacist, Operational and Patient Services (DCP), develop, implement and evaluate methods for monitoring the quality of the pharmaceutical services provided, acting on results of financial, service and clinical audits as required.
• Produce regular reports for Pharmacy Senior Team meetings and senior pharmacy management team on key performance indicators and supply data for benchmarking purposes.
• Contribute to the development and implementation of strategies, policies and procedures for the Trust’s Pharmacy patient services, leading to improvements in service provision and development with particular emphasis on the service to out‑patients, ensuring all standard operating procedures for outpatient services are regularly reviewed and up to date.

Detailed job description and main responsibilities:

• Work within agreed Trust and departmental policies and procedures and to accepted standards of practice.
• Work in other areas and on other sites in the Trust to cover for service needs.
• Undertake such other duties as may be required from time to time, as are consistent with the responsibilities of the grade.
• Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
• Comply with the Code of Ethics of the Royal Pharmaceutical Society of Great Britain.
• Treat patients and customers with dignity and courtesy.
• Ensure medicines do not fall into unauthorised hands.
• Have responsibility for the health, safety and welfare for self and others and to comply with the requirements of the Health and Safety regulations, including COSHH.
• Promote Equal Opportunities and comply with the legislation and the Trust’s policies.
• Attend such training courses and meetings as are necessary for the efficient performance of the post holder’s duties.

• General Post qualification hospital experience.
• Experience in supervision of staff.
• Computer literate for dispensing and stock keeping purposes.
• Staff training.
• Patient/carer counselling.
• Multidisciplinary team work.
• Good interpersonal skills, good communication skills – verbal and written.
• Ability to meet objectives and targets.
• Ability to motivate self and others.
• Ability to organise own workload and that of others.
• Good time management.
• Ability to work under pressure and prioritise work.
• Problem solving skills.
• Ability to work accurately with attention to detail.
• Competent in all areas of dispensing practice.
• Ability to identify and solve problems.
• Proven organisational skills, self and others.
• Customer care.
• Ability to work independently and as part of a team.
• Accurate numeracy skills.
• Experience with the CMM pharmacy computer system.
• Knowledge and experience of appraisal.
• Knowledge of NVQ process.
• Dispensing/supply of clinical trials and GCP.
• Understanding of and participation in data collection for KPIs and audit.
• Ability to lead a team.
• Demonstrates initiative.
• Good IT skills.
• Assertiveness skills.
• Ability to manage change.

• Experience of managing complex projects.
• Significant post registration hospital pharmacy experience at a senior level.

Our mission: ‘To put the patient first by delivering great care to every patient, every day.’

You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Equal Employment Opportunity Statement: ESTH values diversity and is committed to the recruitment and retention of under‑represented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Internal applicants from under‑represented minority groups are encouraged to seek development support such as work shadowing and interview skills coaching. Please contact the recruitment team for more information.