Technical Integration Engineer

Epsilon's Digital Media Solutions practice helps marketers enhance the effectiveness of their complex digital marketing programs by being industry leaders and SMEs at the intersection where offline and online data comes together. The Technical Integration Engineer position offers a unique blend of engineering, consulting, and technical project management responsibilities. This role demands a broad range of technical skills, solution design capabilities, and a deep curiosity about how systems function and why. You will have the opportunity to tackle complex technical challenges, collaborating with various Epsilon engineering teams to gain an in-depth understanding of ad serving and contribute to system enhancements.

As a Technical Integration Engineer, your role encompasses providing technical support, designing innovative solutions to meet business objectives, driving innovation through technical expertise, and resolving customer-impacting technical issues. You will collaborate with multiple technical teams to prototype and implement new ideas. Additionally, you will be client-facing, participating in high-priority client calls as a technical liaison, and serving as a subject matter expert or facilitator as needed, with a specific focus on EMEA and APAC regions while supporting international clients and internal responsibilities.

What You'll Achieve

• Support the technical integration of some of the largest online companies into the Epsilon system by designing, developing, implementing, and testing technical solutions based on business requirements.
• Collaborate and guide cross-functional teams globally, with a focus on EMEA and APAC regions, as a technical subject matter expert through integration projects involving multiple stakeholders while managing competing priorities.
• Provide escalation support to troubleshoot 3rd party discrepancy investigations (impression, click, viewability, etc.), ad rendering issues, delivery issues, and website tagging issues, ensuring resolution for each issue.
• Train and communicate technical topics to both technical and non-technical multinational audiences.
• Identify and assist in developing enhancement opportunities and best practices across the enterprise through innovation, automation, and knowledge sharing.
• Work with internal and external cross teams globally, including engineering, analytics, account management, product management, and sales.
• Oversee troubleshooting issues impacting the team and drive them to resolution.

Who You Are

What you'll bring with you:

• Self-starter, able to keep up with industry trends.
• Excellent communication and client-facing skills, capable of conveying technical concepts to a non-technical audience.
• Strong attention to detail and track record delivering high-quality results.
• Exceptional troubleshooting skills, adept at researching and resolving complex and unknown issues.
• Strong command of SQL.
• Intermediate level of programming skills with hands-on experience with JavaScript and HTML.
• Knowledge of networking concepts and tools such as Chrome Debugger and HTTP Proxy applications such as Charles/Fiddler Proxy.
• Bachelor's degree in computer science, Management Information Systems (MIS), or equivalent experience.
• 3+ years of experience in a technical or similar role.

Why you might stand out from other talent:

• Familiarity with scripting languages such as BASH, Python, and PHP, and experience in mobile app development is a plus.
• Experience in the digital marketing industry a plus, particularly in display, mobile, and affiliate spaces.

Additional Information

When You Join Us, We'll Create Something EPIC Together. Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology, and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging, and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek, and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people, and consumers:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package, and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership, or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.