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For Companies At a Glance
- Tasks: Become the go-to expert for innovative digital marketing solutions and support clients across Europe.
- Company: Join Epsilon, a leader in digital marketing with a collaborative and inclusive culture.
- Benefits: Enjoy competitive pay, great benefits, and endless career advancement opportunities.
- Other info: Hybrid work model based in the iconic Television Centre, White City.
- Why this job: Make a real impact in the fast-paced world of digital marketing while working with cutting-edge technology.
- Qualifications: 1+ years in a creative/digital role, strong communication skills, and a knack for multitasking.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Weâre seeking a highly motivated Technical Account Manager (Accelerate) to play a pivotal role working on Epsilonâs Mid-Market Product Accelerate. This is a technical client-facing role in a team thatâs shaping the future of digital marketing, delivering tailored technical solutions for our clients across Europe.
About the Role
This is a hybrid role based in our London office (4 days per week). As a key member of the EMEA Accelerate team, youâll become the regional guide on our suite of pioneering productsâsupporting clients, driving onboarding excellence, and collaborating across technical and commercial teams to deliver tailored solutions.
Responsibilities:
- Develop in-depth knowledge of Accelerate products and be the âgo-toâ person in EMEA.
- Build strong and positive relationships with internal teams and customers within the EMEA region.
- Support client calls, demos, and technical support.
- Collaborate closely with Technical and Product teams to deliver the best tailored solution for our clientsâ problems.
- Work on multiple projects simultaneously and prioritise workload to ensure smooth launch of each campaign within set deadlines.
- Optimize and measure effectiveness of the onboarding process for new customers.
- Work closely with our Quality Assurance team to ensure quality is upheld across all work.
- Enable other teams to act more autonomously; support training material for Sales/Services and present these within the EMEA region.
- Be the point of contact in EMEA for client issues.
- Support, optimise and standardise workflows to increase efficiency.
- Provide insights on the EMEA market with regards to accountability and resource planning, including critical metrics, resource triggers, and weekly/QBP reporting.
Qualifications:
What youâll bring with you:
- 1+ years creative/digital role experience.
- 1+ years online marketing and tech experience.
- Solid understanding of HTML and CSS languages (ability to identify and construct CSS selectors).
- Strong communication and people skills.
- A wizard of multitasking and working under pressure.
- A good listener, great at taking notes, asking the right questions and actioning responses in a timely manner.
- A demonstrated desire for continuous learning and improvement.
- A standout colleagueâworking together to deliver results is as important to us as it should be to you.
Why you might stand out from other talent:
- Regular Expression and JavaScript or TypeScript knowledge.
- Demonstrable interest in digital marketing and ad tech.
- An excellent team player.
- Ambition and a desire to learn.
- Curiosity and an aptitude for problem solving.
- Keen attention to detail.
- Strong time management and prioritisation skills.
- A pro-active, self-starter that thrives in a fast-paced environment.
- Excellent written and verbal communication skills.
- A collaborative, positive âcan-doâ attitude.
- You have a big team ethos but enjoy autonomy and seeing the results of your effort.
- Youâre adaptable, and every day will provide a different challenge.
Benefits:
We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.
Working Arrangements:
Hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.
EEO Statement:
As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Technical Account Manager employer: Epsilon
Contact Detail:
Epsilon Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Technical Account Manager
â¨Tip Number 1
Get to know the company inside out! Research Epsilon's products and their impact on digital marketing. This will help you speak confidently about how you can contribute as a Technical Account Manager.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and make you stand out when applying through our website.
â¨Tip Number 3
Prepare for those client calls and demos! Practice explaining technical concepts in simple terms. Being able to communicate effectively is key in this role, so show us your people skills!
â¨Tip Number 4
Show off your multitasking skills! Be ready to discuss how you've managed multiple projects before. We want to see that you can handle the fast-paced environment and prioritise tasks like a champ.
We think you need these skills to ace Technical Account Manager
Some tips for your application đŤĄ
Know the Role Inside Out: Before you start writing your application, make sure you understand what a Technical Account Manager does. Dive into the job description and highlight the key responsibilities and qualifications. This will help us see that youâre genuinely interested and have done your homework!
Show Off Your Skills: When you're crafting your application, donât just list your experienceâshow us how it relates to the role! Highlight your technical skills, especially in HTML and CSS, and any relevant digital marketing experience. We want to see how you can bring value to our team!
Be Personable: Remember, this is a client-facing role, so let your personality shine through! Use a friendly tone in your application and share examples of how you've built strong relationships in the past. We love a good story that showcases your communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us youâre keen on joining our team at StudySmarter!
How to prepare for a job interview at Epsilon
â¨Know Your Products Inside Out
Before the interview, dive deep into Epsilonâs Mid-Market Product Accelerate. Familiarise yourself with its features and benefits, as well as how it stands out in the digital marketing landscape. This will not only show your enthusiasm but also position you as a knowledgeable candidate who can hit the ground running.
â¨Showcase Your Communication Skills
As a Technical Account Manager, strong communication is key. Prepare to discuss examples of how you've effectively communicated technical concepts to non-technical clients. Practising clear and concise explanations will help you demonstrate your ability to build relationships and support clients during the interview.
â¨Demonstrate Your Multitasking Abilities
Given the fast-paced nature of this role, be ready to share specific instances where you've successfully managed multiple projects simultaneously. Highlight your time management strategies and how you prioritise tasks to ensure smooth campaign launches, which will resonate well with the interviewers.
â¨Emphasise Your Team Spirit
Epsilon values collaboration, so come prepared with examples of how you've worked effectively within a team. Discuss how youâve supported colleagues and contributed to group success, showcasing your positive attitude and willingness to learn from others.