At a Glance
- Tasks: Support Retail Media clients by coordinating delivery and driving product adoption.
- Company: Epsilon, a leading company in retail media solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Join a dynamic team and make a real impact in the retail media space.
- Qualifications: Strong organisational skills and a passion for client success.
The predicted salary is between 30000 - 40000 £ per year.
Epsilon in London seeks a diligent Client Success Associate to support our Retail Media clients.
You’ll coordinate delivery with the Client Lead and partner with Sales, Ops, Tech, Analytics, and Creative to keep day-to-day tasks on track and help drive product adoption onsite, offsite, and through features across UK retailers.
Reporting to the Client Services lead, you will prepare meetings, build retailer-facing reports, triage requests, and raise tickets while maintaining accurate trackers.
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Retail Media Client Success & Delivery Associate in London employer: Epsilon
Epsilon is an exceptional employer, offering a dynamic hybrid working environment at the iconic Television Centre in White City. With a strong focus on employee growth and development, you will have the opportunity to collaborate with senior leaders and drive impactful strategies while benefiting from Epsilon's advanced marketing solutions. The supportive work culture fosters innovation and teamwork, making it a rewarding place for those seeking meaningful career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Media Client Success & Delivery Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Epsilon, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Epsilon!
We think you need these skills to ace Retail Media Client Success & Delivery Associate in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Epsilon, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Epsilon and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Epsilon that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Epsilon
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
