At a Glance
- Tasks: Lead client integrations and ensure smooth transitions with our tech platform.
- Company: Join Epsilon, a leader in advertising technology with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to diversity and equal opportunity.
- Why this job: Make a real impact by improving user engagement and overcoming technical challenges.
- Qualifications: Experience in technical roles, strong understanding of integration technologies, and excellent communication skills.
At Epsilon, our Platform Delivery teams are essential to maintaining the reliability, stability, and flawless functioning of our production systems and offerings. Your role will be integral in guaranteeing smooth user transitions and continuous engagement with our technology platform. By providing expert onboarding support and ongoing assistance, you will improve user engagement, overcome technical challenges, and passionately advocate for user needs.
Responsibilities
- Lead new client integrations from a technical perspective.
- Own the technical relationship for clients post-launch, aligned with their Tier.
- Act as the primary liaison during technical integrations and as the secondary contact for fixing and debugging.
- Support the Client Management team when upsell opportunities are identified.
- Field and champion new Feature Requests submitted by retailers.
- Coordinate with internal Product and R&D teams to identify short-term workarounds and long-term scalable solutions.
- Implement a global integration strategy aligned with the organization's goals.
- Identify integration opportunities, assess feasibility and impact, and build a roadmap for implementation.
- Allocate and manage resources and technology to support integration initiatives, ensuring efficient utilization.
- Collaborate with multi-functional teams (Sales, Product, Customer Integrations, Platform, Engineering) to ensure seamless integration of systems, processes, and workflows.
- Champion communication and alignment among various partners.
- Uphold operational practices that support a future-fit model.
- Maintain operational integrity across all production environments.
- Lead the service transition into the Platform Operations team for technical client support post-launch.
- Standardize prioritization and implementation documentation collected by Client Integrations, Solutions, and Onboarding teams to guarantee smooth handoffs.
- Collaborate with Engineering, Product, Delivery, and Security teams to ensure production/system reliability.
- Align with Product and Engineering to understand how feature development impacts overall system performance and customer experience.
- Stay ahead of Epsilon RMN product suite features, improvements, and roadmap.
- Keep informed about industry trends in retail media, ad-tech, and advertising.
- Maintain a high-level understanding of Epsilon system components: Reporting, Ad Serving, API Integration, Product Catalog, Ad Placements.
- Possess a solid technical understanding of Epsilon Onsite and Offsite platforms, toolsets, and partner systems.
- Act in the best interest of both the customer and the team at all times.
- Develop team cohesion and build strong multi-functional relationships.
- Work with internal delivery groups to guarantee high-quality customer experience and efficient case resolution.
- Work together with the VP of Platform Operations, VP Pre-Sales, and VP Client Integrations to identify and carry out process simplification strategies.
- Proactively find opportunities to improve and simplify overall technology solutions.
- Help develop the 'Implementation and Integration Playbook' aimed at maintaining consistent retailer integration globally from technical and project management angles.
Qualifications
- Demonstrated ability in technical roles within business-to-business, large/strategic customer segments.
- Strong understanding of integration technologies, APIs, data exchange protocols, and cloud-based systems.
- Intermediate expertise in web technologies and scripting languages, including JavaScript, Shell, Python, HTML, SQL.
- Experience integrating software systems through APIs.
- Understanding of global business operations and cultural nuances, especially in diverse markets.
- Experience leading commercial technology contracts, technical service-level agreements (SLAs), and critical metrics.
- Proficiency in ITIL or similar service delivery methodologies.
- Strong planning and problem-solving skills with a focus on innovation and process improvement.
- Strong communication skills—effective in engaging audiences with technical and non-technical backgrounds.
- Proven ability to collaborate with internal and external partners and manage organizational change related to customer integrations.
Essential Skills & Experience
- Experience in Advertising Technology.
- Proficiency in project management methodologies and tools to coordinate complex integration projects.
- Hands-on experience with Google Cloud Technologies: BigQuery, Google Cloud Storage, Pub/Sub, Kubernetes.
Education
- Bachelor’s degree or higher in Computer Science, Engineering, or a related field — or equivalent practical experience.
Legal and Diversity Statement
Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Lead Client Integration Engineer (German Speaking) in London employer: Epsilon
Epsilon is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for professionals looking to make a meaningful impact in the programmatic advertising space.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Client Integration Engineer (German Speaking) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Epsilon values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Epsilon might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Epsilon!
✨Direct Apply to Epsilon
Let's not forget to apply directly through the Epsilon website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead Client Integration Engineer (German Speaking) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Epsilon.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Epsilon. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Epsilon
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
