Requirements
- Demonstrated ability in technical roles within business-to-business, large/strategic customer segments
- Consistent record of achievements and expertise in similar roles
- Technical Proficiency
- Strong understanding of integration technologies, APIs, data exchange protocols, and cloud-based systems
- Intermediate expertise in web technologies and scripting languages, including JavaScript, Shell, Python, HTML, SQL
- Experience integrating software systems through APIs
- Global Business Insight
- Understanding of global business operations and cultural nuances, especially in diverse markets
- Contract and Service Management
- Experience leading commercial technology contracts, technical service-level agreements (SLAs), and critical metrics
- Proficiency in ITIL or similar service delivery methodologies
- Communication, Planning, and Coordination
- Strong planning and problem-solving skills with a focus on innovation and process improvement
- Strong communication skills—effective in engaging audiences with technical and non-technical backgrounds
- Proven ability to collaborate with internal and external partners and manage organizational change related to customer integrations
- Essential Skills & Experience
- Experience in Advertising Technology
- Proficiency in project management methodologies and tools to coordinate complex integration projects
- Hands‑on experience with Google Cloud Technologies: Big Query, Google Cloud Storage, Pub/Sub, Kubernetes
- Bachelor’s degree or higher in Computer Science, Engineering, or a related field — or equivalent practical experience
What the job involves
- At Epsilon, our Platform Delivery teams are essential to maintaining the reliability, stability, and flawless functioning of our production systems and offerings
- Our dedication to excellence ensures that our customer support is second to none, crafting a "center of excellence" for comprehensive service delivery support
- Your role will be integral in guaranteeing smooth user transitions and continuous happiness with our technology platform
- By providing expert onboarding support and ongoing assistance, you will improve user engagement, overcome technical challenges, and passionately advocate for user needs
- As a Client Integration Engineer, you will play a key role in delivering technical solutions and maintaining relationships with our Retail Media Network (RMN) retailer clients
- You will act as a link between clients and our internal Product and R&D teams
- You will lead integrations and handle post-launch issue resolution
- Employ your technical skills and RMN platform knowledge to build and deliver actionable strategies and solutions
- Lead new client integrations from a technical perspective
- Own the technical relationship for clients post-launch, aligned with their Tier
- Act as the primary liaison during technical integrations and secondary contact for fixing and debugging
- Support the Client Management team when up-sell opportunities are identified
- Field and champion new Feature Requests submitted by retailers
- Coordinate with internal Product and R&D teams to identify short-term workarounds and long‑term scalable solutions
- Implement a global integration strategy aligned with the organization’s goals
- Identify integration opportunities, assess feasibility and impact, and build a roadmap for implementation
- Allocate and manage resources and technology to support integration initiatives, ensuring efficient utilization
- Collaborate with multi‑functional teams (Sales, Product, Customer Integrations, Platform, Engineering) to ensure seamless integration of systems, processes, and workflows
- Champion communication and alignment among various partners
- Uphold operational practices that support a future‑fit model
- Maintain operational integrity across all production environments
- Lead the service transition into the Platform Operations team for technical client support post‑launch
- Standardize prioritization and implementation documentation collected by Client Integrations, Solutions, and Onboarding teams to guarantee smooth handoffs
- Collaborate with Engineering, Product, Delivery, and Security teams to ensure production/system reliability
- Align with Product and Engineering to understand how feature development impacts overall system performance and customer experience
- Stay ahead of Epsilon RMN product suite features, improvements, and roadmap
- Keep informed about industry trends in retail media, ad‑tech, and advertising
- Maintain a high‑level understanding of the Epsilon system components: Reporting, Ad Serving, API Integration, Product Catalog, Ad Placements
- Possess a solid technical understanding of Epsilon Onsite and Offsite platforms, toolsets, and partner systems
- Act in the best interest of both the customer and the team at all times
- Develop team cohesion and build strong multi‑functional relationships
- Work with internal delivery groups to guarantee high‑quality customer experience and efficient case resolution
- Work together with the VP of Platform Operations, VP Pre‑Sales, and VP Client Integrations to identify and carry out process simplification strategies
- Proactively find opportunities to improve and simplify overall technology solutions
- Work jointly with the VP of Platform Operations to develop the "Implementation and Integration Playbook" aimed at maintaining consistent retailer integration globally from technical and project management angles
