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- Tasks: Support retail media clients by coordinating delivery and driving commercial growth.
- Company: Join Epsilon, a leader in retail media with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Make an impact in retail media while working with top UK retailers.
- Qualifications: 1-2 years in client services, strong organisation, and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
London (4 days per week in office) UK travel to retailer offices as needed. Epsilon is offering an outstanding opportunity to work with some of the most inquisitive people in retail media and supporting some of the UK’s biggest retailers. We are looking for a diligent Client Success Associate to support our Retail Media clients. You’ll assist the Client Lead and the client team by coordinating delivery and keeping day-to-day tasks on track. You will also help drive commercial growth and product adoption onsite, offsite, and through features for our retail clients. Reporting and operational foundations will be carried out consistently and accurately.
Reporting & collaboration
You’ll report directly to the lead of Client Services and support the wider Retail Media Client team. You’ll partner closely with internal teams (e.g., Sales, Ops, Tech, Analytics, Creative) to support planning, delivery, reporting and issue resolution.
Responsibilities
- Support the Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking
- Support onsite operational checks and troubleshooting (e.g., platform checks, placement/feature launch coordination)
- Support product/release communications by helping compile client updates and key changes
- Build and QA retailer-facing reporting (weekly/monthly), including insights and next steps
- Raise and handle tickets (e.g., reporting pulls, troubleshooting, platform issues) and coordinate cross-functional follow-up
- Respond to client queries and triage requests, pulling in the right teams quickly
- Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs
- Deliver comprehensive insights for retailer QBRs and ad hoc updates
What Success Looks Like
- The team trusts you to keep details organised, deadlines met, and comms clear
- Issues are spotted early and raised with proposed options
- Reporting is accurate, on time, and passionate about insights and actions
- Trackers and processes are maintained to a high standard
Qualifications
- Strong organisation and follow-through; able to handle multiple workstreams
- Clear written and verbal communication; confident with client-facing updates
- Analytical and detail-focused; comfortable working with performance data in Excel
- Participant coordination across internal teams and retailer/platform contacts
- Proactive problem-solving
Required Qualifications
1–2 years’ experience in client services.
Client Development Associate (Retail Media) in London employer: Epsilon
Contact Detail:
Epsilon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Development Associate (Retail Media) in London
✨Tip Number 1
Network like a pro! Reach out to people in the retail media space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you know what makes Epsilon tick and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Whether it's answering client queries or collaborating with teams, being clear and confident will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Development Associate (Retail Media) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Development Associate role. Highlight your organisational skills and any experience in client services, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail media and how you can contribute to our team. Be specific about your past experiences and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since clear communication is crucial for this role, ensure your application is well-written and free of errors. This is your chance to demonstrate your ability to convey information effectively, just like you would in client-facing updates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Epsilon
✨Know Your Clients
Before the interview, research the major retailers Epsilon works with. Understand their business models and how retail media impacts them. This will show your potential employer that you’re genuinely interested in the role and can speak knowledgeably about client needs.
✨Showcase Your Organisation Skills
Since the role requires strong organisation and follow-through, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you kept everything on track and met deadlines.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be dealing with client-facing updates, it’s crucial to demonstrate your communication skills during the interview. Consider doing mock interviews with a friend to refine your delivery.
✨Be Proactive in Problem-Solving
Think of specific instances where you identified issues early and proposed solutions. This aligns with the proactive problem-solving aspect of the job. Highlighting these experiences will show that you can handle challenges effectively and contribute positively to the team.