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For Companies At a Glance
- Tasks: Drive e-commerce strategies and collaborate with teams to boost client success.
- Company: Join Epsilon, a global leader in data and technology for marketing.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Why this job: Be the trusted advisor for clients and make a real impact on their business.
- Qualifications: 2+ years in client management or sales, with a strong grasp of e-commerce.
- Other info: Dynamic, collaborative environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Client Services Manager (Accelerate) at Epsilon. The Client Services Manager (Accelerate) will work across a portfolio of brands to develop growth strategies and recommendations for client websites to achieve clients’ core e-commerce goals and objectives.
You will report to the Director of Client Services and collaborate with other departments, such as Product, UX design, Technical Account Management, Data Analytics, and Marketing. Together, the teams will ensure e-commerce strategies are aligned with overall business strategy. This is a quota-carrying role where success is based on retaining and expanding existing contract values and strategic growth across the client portfolio. This is a hybrid role requiring you to be in our London office 2/3 days per week.
What You’ll Achieve
- Own the e-commerce strategy, campaign execution, and data insights for your client portfolio.
- Identify and manage commercial execution of expansion opportunities within your portfolio.
- Manage the client renewal process from commercial negotiation to contract finalization with support of your manager.
- Build strong relationships with key client decision-makers and influencers.
- Develop a strategic roadmap for each client that over time will enable client satisfaction, growth, and trust. Ultimately become the client’s trusted advisor.
- Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI.
- Responsible for client reporting, analysis, and insights. Uncovering insights from the reports available and making recommendations from those insights.
- Be consultative and use creativity to deliver solutions that address the client’s compelling marketing needs and support them in meeting their business goals.
- Effectively facilitate day-to-day management of accounts both internally (within Yieldify/Epsilon) and externally (with the client).
Who You Are
- What you’ll bring with you:
- +2 years of client management or sales experience across either e-commerce or MarTech
- A strong understanding of e-commerce, digital marketing, and marketing technology and how they interact with one another to drive client outcomes
- Campaign reporting and business review experience – reviewing performance reporting, uncovering insights, developing, and delivering performance reports, insights, and recommendations
- Strong quantitative background with an understanding of analytic tools and techniques
- Effective communication across multiple levels of an organization
- Works well in a team/highly collaborative environment.
- Why you might stand out from other talent:
- Excellent communication and presentation skills at the decision maker level. You keep people engaged with ability to ‘read the room’ to know what you should say or show next to clients.
Additional Information
When You Join Us, We’ll Create Something EPIC Together. Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. We are committed to equal access to opportunity for people regardless of race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Employment type: Full-time
Seniority level: Not Applicable
Location: London, England, United Kingdom (hybrid)
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Client Services Manager (Accelerate) employer: Epsilon
Contact Detail:
Epsilon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager (Accelerate)
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce and MarTech space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Client Services Manager role!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their e-commerce strategies and think of ways you can contribute. Bring your A-game with examples of how you've driven client success in the past – it’ll show you’re ready to hit the ground running!
✨Tip Number 3
Practice your presentation skills! As a Client Services Manager, you'll need to present insights and strategies to clients. Grab a friend or family member and run through your pitch. The more comfortable you are, the more confident you’ll come across in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s create something epic together!
We think you need these skills to ace Client Services Manager (Accelerate)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in e-commerce and client management, and show us how you can help our clients achieve their goals.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've driven growth or improved client satisfaction in previous roles. Numbers speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships with clients, so show us your communication style and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Epsilon
✨Know Your E-commerce Stuff
Make sure you brush up on your e-commerce knowledge before the interview. Understand how digital marketing and marketing technology work together to drive client outcomes. Be ready to discuss specific strategies you've used in the past to achieve growth for clients.
✨Showcase Your Communication Skills
Since this role involves presenting to key decision-makers, practice your communication skills. Prepare to engage your audience by sharing examples of how you've effectively communicated insights and recommendations in previous roles. Remember, reading the room is key!
✨Prepare for Performance Reviews
Get ready to talk about campaign reporting and business reviews. Think of examples where you've uncovered insights from performance data and how those insights led to actionable recommendations. This will show your analytical skills and your ability to enhance ROI for clients.
✨Build Relationships
Demonstrate your ability to build strong relationships with clients. Think of times when you've successfully managed client accounts and how you became a trusted advisor. Highlight your collaborative approach and how you work well with different teams to achieve client goals.
