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- Tasks: Support retail media clients by coordinating delivery and driving commercial growth.
- Company: Join Epsilon, a leader in retail media with a collaborative team.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work four days a week in London with travel to retailer offices.
- Why this job: Make an impact in retail media while working with top UK retailers.
- Qualifications: 1-2 years in client services, strong Excel skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
London (4 days per week in office) UK travel to retailer offices as needed. Epsilon is offering an outstanding opportunity to work with some of the most inquisitive people in retail media and supporting some of the UK’s biggest retailers. We are looking for a diligent Client Success Associate to support our Retail Media clients. You’ll assist the Client Lead and the client team by coordinating delivery and keeping day-to-day tasks on track. You will also help drive commercial growth and product adoption onsite, offsite, and through features for our retail clients. Reporting and operational foundations will be carried out consistently and accurately.
Reporting & collaboration
You’ll report directly to the lead of Client Services and support the wider Retail Media Client team. You’ll partner closely with internal teams (e.g., Sales, Ops, Tech, Analytics, Creative) to support planning, delivery, reporting and issue resolution.
Responsibilities
- Support the Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking
- Support onsite operational checks and troubleshooting (e.g., platform checks, placement/feature launch coordination)
- Support product/release communications by helping compile client updates and key changes
- Build and QA retailer-facing reporting (weekly/monthly), including insights and next steps
- Raise and handle tickets (e.g., reporting pulls, troubleshooting, platform issues) and coordinate cross-functional follow-up
- Respond to client queries and triage requests, pulling in the right teams quickly
- Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs
- Deliver comprehensive insights for retailer QBRs and ad hoc updates
What Success Looks Like
- The team trusts you to keep details organised, deadlines met, and comms clear
- Issues are spotted early and raised with proposed options
- Reporting is accurate, on time, and passionate about insights and actions
- Trackers and processes are maintained to a high standard
Qualifications
- Strong organisation and follow-through; able to handle multiple workstreams
- Clear written and verbal communication; confident with client-facing updates
- Analytical and detail-focused; comfortable working with performance data in Excel
- Participant coordination across internal teams and retailer/platform contacts
- Proactive problem-solving
Required Qualifications
- 1–2 years’ experience in client services/account support within digital media, or an agency environment
- Strong Excel skills (pivots/lookups a plus) and ability to QA numbers before sharing
- Comfortable producing decks and written updates (PowerPoint)
- Able to work four days each week from our London office, with visits to retailer offices across the UK as required
- Proactive, team-first approach with strong ownership and vitality
Nice to have
- Hands-on familiarity with retail media platforms (e.g., CitrusAd, Criteo Retail Media, Amazon)
- Experience with CRM/workflow tools (e.g., Salesforce) and basic analytics tooling (e.g., DOMO, Tableau)
- Comfortable presenting performance updates
- Retail/eCommerce trading knowledge (e.g., promo cadence, onsite merchandising)
Client Development Associate (Retail Media) employer: Epsilon
Contact Detail:
Epsilon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Development Associate (Retail Media)
✨Tip Number 1
Network like a pro! Reach out to people in the retail media space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you know your stuff about Epsilon and how you can help drive their success!
✨Tip Number 3
Practice your communication skills. Since you'll be client-facing, being clear and confident in your updates is key. Try mock interviews with friends to nail it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Development Associate (Retail Media)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Development Associate role. Highlight your experience in client services and digital media, and show us how your skills align with what we're looking for.
Show Off Your Organisation Skills: Since this role requires strong organisation and follow-through, give us examples of how you've managed multiple tasks or projects in the past. We want to see that you can keep everything on track!
Communicate Clearly: Your written communication is key in this role, so make sure your application is clear and concise. Use straightforward language and structure your thoughts well to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Epsilon
✨Know Your Retail Media
Before the interview, brush up on your knowledge of retail media platforms and trends. Familiarise yourself with tools like CitrusAd and Criteo, as well as the latest developments in the industry. This will show your enthusiasm and understanding of the role.
✨Showcase Your Organisation Skills
Since the role requires strong organisation and follow-through, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you kept everything on track and met deadlines.
✨Communicate Clearly
Practice your verbal and written communication skills. You might be asked to present updates or explain complex data, so think about how you can convey information clearly and confidently. Consider preparing a short presentation to demonstrate your ability.
✨Be Proactive in Problem-Solving
During the interview, highlight instances where you identified issues early and proposed solutions. This proactive approach is key for the Client Development Associate role, so come prepared with specific examples that showcase your problem-solving skills.